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  • Bankruptcy – Navigating the Chapters

    Contains 4 Component(s), Includes Credits

    This learning module discusses the major bankruptcy chapters in depth and describes how a creditor can deal with and work through the different chapters of bankruptcy.

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    This learning module discusses the major bankruptcy chapters in depth and describes how a creditor can deal with and work through the different chapters of bankruptcy. Topics include Chapter 7 – Liquidation, Chapter 13 – Wage Earners, Chapter 12 – Family Farmers, Chapter 9 – Municipal Reorganization, Chapter 15 – Ancillary and Cross Boarder, Chapter 11 – Reorganization, and Post Confirmation Problems. After successful completion of this learning module the student should understand what each bankruptcy chapter is designed to address and how it functions, who is involved in a bankruptcy case, and what their roles are, the function of the means test, the role of the creditors committee, the order of distribution of assets in a Chapter 11 and the absolute priority rule.

    Speaker Bio:

    Robert S. Bernstein is managing partner of Bernstein Law Firm, P.C. , He serves as counsel to commercial landlords, equipment lessors, bankruptcy trustees, creditors' committees, creditors, and reorganizing businesses in proceedings throughout Pennsylvania and the Middle Atlantic States, concentrating in the many facets of bankruptcy and commercial law. , Mr. Bernstein writes and lectures for local and national groups on matters of collection, bankruptcy, business law, and professional ethics and, for more than ten years, has been certified as both a creditors' rights and business bankruptcy specialist by the American Board of Certification. , Mr. Bernstein earned a BA from the University of Pittsburgh in 1976 and a J.D. from Duquesne University in 1981.


  • Bankruptcy – Exercising Your Rights as a Creditor

    Contains 4 Component(s), Includes Credits

    This learning module will present the topics of Reclamation, Administrative Claims and Dealings with Bankruptcy.

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    In this learning module the credit professional will learn what rights he or she has as a creditor. The credit professional may recognize the term reclamation from state law concepts. Although reclamation is not specifically a bankruptcy concept it is implemented in bankruptcy. This module will present the topics of Reclamation, Administrative Claims and Dealings with Bankruptcy. After successful completion of this learning module the student should understand reclamation and how to exercise reclamation rights, the 20-day administrative claim (or 503(b)(9)) and how and when to file one, what a creditor should do when learning about a debtor’s bankruptcy, how to know when to file proof of claim, when a creditor is bound by an automatic stay, what a preference is and is not and why a creditor might force a debtor into bankruptcy.

    Speaker Bio:

    Robert S. Bernstein is managing partner of Bernstein Law Firm, P.C. , He serves as counsel to commercial landlords, equipment lessors, bankruptcy trustees, creditors' committees, creditors, and reorganizing businesses in proceedings throughout Pennsylvania and the Middle Atlantic States, concentrating in the many facets of bankruptcy and commercial law. , Mr. Bernstein writes and lectures for local and national groups on matters of collection, bankruptcy, business law, and professional ethics and, for more than ten years, has been certified as both a creditors' rights and business bankruptcy specialist by the American Board of Certification. , Mr. Bernstein earned a BA from the University of Pittsburgh in 1976 and a J.D. from Duquesne University in 1981.

  • Making Sense of Mechanic’s Liens, A Practical Introduction (Part of Commercial Construction Collections Specialist)

    Contains 4 Component(s), Includes Credits

    This is the first of a series of sessions designed for commercial credit executives in the building and construction arena.

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    This is the first of a series of sessions designed for commercial credit executives in the building and construction arena.  The first mechanic’s lien was filed in Maryland in 1791, and today mechanic’s liens remain a vital part of construction credit.  Topics covered in this module include The History Behind Mechanic’s Liens, Construction Credit Terminology, Justifying Extension of Credit, Lien Right Requirements, the Three Steps of the Mechanic’s Lien Process, Capturing Information, Managing State Statutes, Lien Foreclosure, and Public Construction.  After successful completion of this module the student will understand the unique nature of construction credit, the three lien rights requirements, when and why to file a preliminary notice, the three parts to the mechanic’s lien filing process (preliminary notice filing, mechanic’s lien filing and foreclosure), how to collect and use information, and the difference between dealing with a public or private entity.

  • CCE Review

    Contains 3 Component(s)

    CCE Review Sessions 1 through 3

    Session 1

    This module is designed to help the student focus on exam strategies, short essay answers, and case study presentation.  Material covered includes the essay question: what is a well written essay answer, organizing your essay, practice essay questions and sample answers.  There is no quiz for this module.

    Session 2

    This module covers many common legal terms or concepts that the credit manager should be familiar with.  Topics covered include Contract Law Basics, Negotiable Instruments, Secured Transactions – UCC Article 9, Agency Relationships, Entity Formation and Implications for Credit Extension, Security Devices, Bankruptcy, Antitrust, Libel and Slander, Legislation.  This module also includes sample essay questions and answers related to legal terms and concepts.  There is no quiz for this module. 

    Session 3

    This module covers the case component of the CCE Exam.  Topics covered include steps to use when doing a practice case, the 6 C’s of Credit, SWOT Analysis, Trade and Background Information, Financial Information, Liquidity, Activity, Leverage, Profitability, Security and Guarantees.  This module also includes test taking tips.  There is no quiz for this module. 

    Speaker Bios:

    Georgette Bevan, CCE is the Director of Education with NACM Business Credit Services in Salt Lake City , Utah .  Georgette considers herself a product of the NACM Education and Professional Designation programs, and a Business Credit Education Groupie.  After achieving the Certified Credit Executive designation, she continued on to earn a Bachelors Degree in Business Management.  Georgette has 20 years of active duty in credit management in the chemical (plastics) industry.  Georgette has been earnestly engaged in coaching, mentoring and leading NACM Professional Designation review classes for the members of NACM Business Credit Services in Salt Lake City since receiving her CCE designation.  She believes that "it takes a village" or affiliation of mentors to raise a CCE.

    Scott Lee, Esq., CPA, CCE is the Vice President of NACM Business Credit Services in Salt Lake City , Utah .   Scott is licensed to practice law in California and Utah and practiced for 20 years prior to joining NACM.  Scott also has an MBA and is a CPA. Scott is a prior presenter at NACM Western Regional Conference.  He has taught college accounting and business law courses.  Prior to law school he functioned as the controller for a large leasing company.

    Susan Lujan, CCE is the Corporate Credit Director of Kenworth Sales Company.  She started as a credit clerk and grew up in the credit profession while obtaining her degree and her professional designations. Susan holds a Bachelor of Science Degree – cum laude, in Business Management and Marketing, and is an instructor at Salt Lake Community College in Economics and Finance.  Her credit passions are mentoring and stopping credit card fraud in her industry. She is a successful and popular speaker at her affiliate, and has been a presenter at the Western Regional Conference and at National Credit Congress. Susan has been associated with NACM Business Credit Services since 1989.

    Debie Wangsgard, CCE, has a Bachelor’s degree in Business from Westminster College and has been working in the field of credit for over 32 years , first working  in the construction industry, and then as the  Corporate Credit Manager for Swire Coca Cola, and most recently for Stock Building Supply in the Credit Training Department.  She was recognized as Instructor of the year in 2008 by NACM Business Credit Services.  She has given numerous seminars, online webinars, and developed over 40 training programs to strengthen credit managers in their profession and has taught CAP classes for Salt Lake Community College .

    Val Venable, CCE has been the America ’s Credit Manager for SABIC Innovative Plastics, formerly GE Plastics, since 2000 with responsibilities for credit, collections and risk management in five countries. She manages a portfolio consisting of over 50,000 accounts with customers in just about every industry including automotive, consumer products, chemicals, net media and the industrial and construction arenas.  With over 25 years experience as a credit manager, Ms Venable has worked in the Aerospace, Steel and Metals and Marine industries, both domestic and international.  She has lead education sessions at the NACM Credit Congress and the Metals and Steel, and the Food Services Industry Day Groups and has addressed various CFDD Affiliates.

  • CBF Review

    Contains 2 Component(s)

    CBF Review Part 1 and 2

    Part 1

    This module outlines what is covered on the CBF Exam.  Material covered includes the Legal Environment of Law:  Civil Law, Common Law, Constitutional Law, Statutory Law, Damages Available as Remedies, and Elements to Prove Negligence.  Contracts:  Definition of a Contract, Parole Evidence Rule, Conversion, Requirements of a Contract, Types of Contracts, Methods to Terminate a Contract, Transferring Rights Under a Contract, Discharge by Operation of Law, Methods to Settle a Legal Claim, Promissory Estoppel, Anticipatory Repudiation, Novation, E-Signature, and the Plain Meaning Rule.  Title and Risk of Loss:  The Uniform Commercial Code (UCC), Contract for Sale of Goods, and Warranties and Product Liability. There is no quiz for this module.

    Part 2

    This module outlines what is covered on the CBF Exam.  Material covered includes Sale and Lease of Contracts:  Non-Conforming Goods Shipped, Lease, Sale, Shipment Contract, Destination Contract, Installment Contract, and Bill of Lading.  Negotiable Instruments:  Negotiable Instrument, Draft, Parties to a Draft, Accommodation Party, Third Party Beneficiary, Indorser, Types of Indorsements, Requirements for Negotiability, Check Collection Process, Holder, and Holder in Due Course.  Debtor-Creditor Relationships:  Surety, Guarantor, Garnishment, Lien, Execution and Levy, and Types of Liens (Mechanic’s, Artisan’s, Judicial).  Government Regulations:  Fair Debt Collection Practices Act, Fair Credit Reporting Act, Truth-in-Lending Act, Horizontal Restraints, Vertical Restraints, and Tying Agreements.  Business Organizations:  Partnership, General Partnership, Limited Liability Partnership, Limited Partnership, Syndicate, Joint Venture, Franchise, Business Trust, Elements of a Partnership, Partner by Estoppel, Corporations, S-Corporations, Articles of Incorporation, Bylaws, Stock Certificates, Preemptive Rights, Prospectus, Proxy, Dividends, and Violations of Corporate Director’s Duty of Loyalty. There is no quiz for this module. 

    Speaker Bio:

    Deborah L. Thorne, Esq. is a partner in the Chicago office of Barnes & Thornburg LLP. She serves as the Chicago Administrator for the Finance, Insolvency and Restructuring Department. Ms. Thorne concentrates her practice in the areas of creditors’ rights, bankruptcy, financial restructurings, secured lending, and commercial transactions.  Ms. Thorne received her B. A. degree in history from Macalester College in 1975, her M.A.T. degree from Duke University in 1976, and her J.D. with honors in 1983 from the Illinois Institute of Technology, Chicago Kent College of Law.  Ms. Thorne is a frequent lecturer and has authored numerous articles for legal and business publications, including the National Association of Credit Management's Business Credit.

  • Anatomy of a Preference (Pre-2017 Version)

    Contains 4 Component(s), Includes Credits

    This module will present the steps the credit professional can take to build a strong defense against preference claims and minimize the cost of legal fees. Practicing good Credit Department Hygiene and knowing your customers and their payment patterns and how they align with the allowable defenses of a preference, can better the creditor's position for a strong defense.

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    What is worse than your customer filing for bankruptcy?  Having to give back the payments you collected in the three months before they filed.   The theory behind the preference sections of the bankruptcy code are sound - equal distribution to all.  In practice that is not how they are enforced.  Defending against the pursuit and recovery of alleged preferential payments could cost creditors more than their initial claim for the outstanding receivables when a customer initially seeks bankruptcy protection.

    This module will present the steps the credit professional can take to build a strong defense against preference claims and minimize the cost of legal fees.  Practicing good Credit Department Hygiene and knowing your customers and their payment patterns and how they align with the allowable defenses of a preference, can better the creditor's position for a strong defense.

    After successful completion of this module the student will understand the keys to a good defense against a preference claim, steps to take when a customer files bankruptcy, the elements of a preference, the Demand Letter, Statute of Limitations regarding preference claims, Contemporaneous Exchange, Ordinary Course of Business, and Subsequent New Value.

    Speaker Bio:

    Val Venable, CCE has been the America’s Credit Manager for SABIC Innovative Plastics, formerly GE Plastics, since 2000 with responsibilities for credit, collections and risk management in five countries. She manages a portfolio consisting of over 50,000 accounts with customers in just about every industry including automotive, consumer products, chemicals, net media and the industrial and construction arenas.  With over 25 years experience as a credit manager, Ms Venable has worked in the Aerospace, Steel and Metals and Marine industries, both domestic and international.  She has lead education sessions at the NACM Credit Congress and the Metals and Steel, and the Food Services Industry Day Groups and has addressed various CFDD Affiliates. 

  • Basic Collection Training

    Contains 4 Component(s), Includes Credits

    This module provides the credit professional with an introduction to how to make an effective collection call. Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers. In addition this module will present role-plays of several collection calls.

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    This module provides the credit professional with an introduction to how to make an effective collection call.  Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers.  In addition this module will present role-plays of several collection calls.  After successful completion of this learning module the student will understand how to prioritize and plan for making a collection call, how to document and follow-up on collection calls, and how to handle angry customers.

    Speaker Bios:

    Mary Kunz, attended the University of Nebraska before beginning work in the field of credit for Gucci in California in 1984.  She went on to work for high tech and Fortune 500 companies such as Motorola, LSI Logic and Hewlett Packard.  She is currently a credit manager in Houston, Texas for Merchants Metals, a division of MMI Products, one of the largest manufacturers of fence systems in the nation.  Mary has been involved in NACM since 1989 and has actively participated in educational opportunities including International Credit and Advanced Financial Analysis.

    Janis Rowe, CCE,  has over 25 years experience in credit collections, working for both manufacturers and distributors, managing domestic and international business. She earned a Bachelor’s Degree in English and Psychology from Austin College 1982.  Janis has been very active in NACM and NACM-CFDD since joining in 1987, serving on various committees, as a local officer and on the National CFDD board.  Janis has worked for WESCO Distribution, a Fortune 500 electrical supply distributor, for over 12 years, starting as a Financial Services Supervisor and moving up to Region Financial Services Manager in 2005. She currently handles credit and collections and contract negotiation for four sales regions, totaling over $20 million in sales annually, with the assistance of 12 employees.

  • My Customer Filed Bankruptcy – What Should I Do Now?

    Contains 4 Component(s), Includes Credits

    This presentation will show you what to do when you think a customer has filed bankruptcy, how to check on the filing and how to react to the different types of bankruptcy that can be filed. Learn the new laws that apply in bankruptcy and how the courts are ruling on matters like reclamation, new administrative claims and creditors' committee issues so you can act quickly and decisively the next time a customer says those dreaded words.

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    This presentation will show you what to do when you think a customer has filed bankruptcy; how to check on the filing and how to react to the different types of bankruptcy that can be filed.  Learn the new laws that apply in bankruptcy and how the courts are ruling on matters like reclamation, new administrative claims and creditors' committee issues so you can act quickly and decisively the next time a customer says those dreaded words.  After successful completion of this learning module the student will understand how to confirm that there has been a filing, how to find the case, how to determine the type of case, how the filing will affect their company, the basic steps to take when faced with a customer filing bankruptcy, how to determine if their company has critical vendor status, reclamation claims, administrative claims, and creditor’s committees.

    Speaker Bio:

    Lynnette Warman is a bankruptcy attorney, and a partner with the firm Hunton & Williams, LLP in Dallas , Texas .  Ms. Warman earned her BA from the University of Nebraska , and her JD from Creighton University School of Law, magna cum laude, in 1986.  Her practice focuses on corporate reorganizations, out of court work-outs and structured financial transactions. Recent engagements have involved significant mediation, litigation and appellate work in both bankruptcy and other federal courts. Ms. Warman also devotes considerable time analyzing transactions to address potential insolvency issues such as lender liability, avoidance, and fraudulent transfers. Ms. Warman was formerly the head of the Business Department at Jenkens & Gilchrist, P.C., and the former Practice Group Leader of that firm's Bankruptcy Section.

  • I Have My First Preference Claim - What Should I Do Now?

    Contains 4 Component(s), Includes Credits

    This presentation will outline what you should do if you find that you have a preference claim. The presenter will cover the definition of a preference, why they exist and what are the defenses, Preferential Transfers, including their policy and purpose, the Process of Recovery of Preferential Transfers and what can be recovered, how the creditor can defeat preference claims, Statutory Elements, Ordinary Course of Business, and Subsequent Value.

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    This presentation will outline what you should do if you find that you have a preference claim. , The presenter will cover the definition of a preference, why they exist and what are the defenses, Preferential Transfers, including their policy and purpose, the Process of Recovery of Preferential Transfers and what can be recovered, how the creditor can defeat preference claims, Statutory Elements, Ordinary Course of Business, and Subsequent Value. , After successful completion of this module the student will understand what a preference is, why they exist and the defenses for them, four things not to do if you get a preference claim, the best things to do if you get a preference claim, the Process for Recovery of Preferential Transfers and what can be recovered, what the Affirmative Defenses are against preference claims, what an Ordinary Course of Business must show, and the best practices regarding preference actions.

    Speaker Bio:

    Lynnette Warman is a bankruptcy attorney, and a partner with the firm Hunton &, Williams, LLP in Dallas, Texas. , Ms. Warman earned her BA from the University of Nebraska, and her JD from Creighton University School of Law, magna cum laude, in 1986. , Her practice focuses on corporate reorganizations, out of court work-outs and structured financial transactions. Recent engagements have involved significant mediation, litigation and appellate work in both bankruptcy and other federal courts. Ms. Warman also devotes considerable time analyzing transactions to address potential insolvency issues such as lender liability, avoidance, and fraudulent transfers. Ms. Warman was formerly the head of the Business Department at Jenkens &, Gilchrist, P.C., and the former Practice Group Leader of that firm's Bankruptcy Section. 

  • Dealing With Difficult People

    Contains 4 Component(s), Includes Credits

    Dealing with difficult people can be challenging! Their behavior can leave you emotionally drained and distracted from focusing on more important issues. If you feel caught up in a drama that you

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    Dealing with difficult people can be challenging!  Their behavior can leave you emotionally drained and distracted from focusing on more important issues.  If you feel caught up in a drama that you’re ready to exit, this session is for you!  Learn how to stop negative patterns, set healthy boundaries, and respectfully disengage from button pushers.  After successful completion of this learning module the student will understand how their choices affect interactions with people, the signs of being negatively engaged with someone, how to set healthy boundaries, what unhealthy boundaries look like, when to speak up and when to stay silent, and how to respectfully disengage from a situation.

    Speaker Bio;

    Susan Fee, M.Ed., L.P.C. is a licensed professional counselor and business presentation coach based in Cleveland, OH. She has taught public speaking skills to clients such as Motorola and employees from the U.S. Navy and the State of Michigan. Ms. Fee is an adjunct college instructor of effective public speaking and has authored Positive First Impressions and Dealing With Difficult People, which are available from her web site (www.susanfee.com). Last year, Adams Media released her latest book, My Roommate Is Driving Me Crazy!  Solve Conflicts, Set Boundaries, and Survive the College Roommate from Hell.