Search Leadership & Professional Development Courses

  • 3 Ways to Increase Your Personal Presence over Video & Phone

    Contains 1 Component(s) Recorded On: 11/18/2020

    This on-demand webinar is available for 14 days after purchase. Ever since their invention, business has been conducted over video meetings and phone calls. For better or worse, we can easily converse with people around the world with just the touch of a button. And now that many of us are working from home due to COVID-19, most interactions with coworkers, clients, management, staff, vendors—everybody!—have become remote. So much of communication is nonverbal. Is it even possible to convey confidence, credibility, or presence remotely? Yes! While face-to-face communication does provide more nonverbal cues, you convey more than you realize over video and phone. Are you sending the message you want? If you’d like to find ways to increase your presence even when you’re physically distant, join this one-hour webinar in which you will learn: Nonverbals that can be conveyed over phone or video How to manage distractions that diminish your Presence Two behaviors that affect the tone of your voice When and how to vary your voice pattern Why and how to open up your sense of space …and more!

  • Actionable Fintech Innovations in SME Lending and Trade Finance

    Contains 1 Component(s) Recorded On: 01/22/2019

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Innovations in trade finance are making headlines. Transaction analytics, platform-based communities, data technologies, artificial intelligence, machine learning and blockchain infrastructures are upgrading global trade finance practices and contributing to financial inclusion. How can all of the players in the trade ecosystem benefit from those innovations today? Will current trade finance practices be rendered obsolete in the future digital era, or will technology enable an incremental upgrade of established practices? How can banks and corporates develop their own ROI-driven fintech adoption plan? This webinar will provide an introduction to actionable fintech innovations in trade and supply chain finance. It will feature selected fintechs addressing corporate needs in key areas: pricing the risk of trade, enhancing credit management with data and machine learning, and automating trade finance operations.

  • Adapting to New & Demanding Roles

    Contains 1 Component(s) Recorded On: 04/20/2017

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. What worked in the past may not serve your future. Relying on the knowledge and skills that made you successful at one level in an organization won’t necessarily help you succeed at the next. In fact, if you rely too heavily on them, they can work against you. The successful journey up the food chain involves letting go of some things that have facilitated your progress so far. It is imperative to re-invent yourself, learn new skills and adopt new perspectives. Ensuring you allocate your time appropriately is essential. Here, your credibility begins. In this webinar, you will learn to ask the right questions and partner with others to help you understand what business you’re really in and its executive demands, as well as assessing what is important to its short-term and long-term strategic plan. These are critical aspects of the “on-boarding” process. Core to your success is alignment; how one aligns with where a business is and where it is going is all about having an executive voice and seat at the table. How do you identify a company’s vision, mission, values and goals? Developing your ability to align with different organizational goals and partnering with your new team requires heightened communication skills, as well as the ability to be strategic. Planning and measuring your results sets the pace for successfully creating an impressionable impact right from the start. In this session, participants will learn to: Identify what is important to the business and executive team. Develop a “strategic voice” to help navigate new waters. Adapt to new tools that update outworn assumptions during change. Be more confident and flexible when building new teams.

  • A Good Translation Helps Minimize Collection Issues

    Contains 1 Component(s) Recorded On: 01/31/2019

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Well-translated commercial and legal documents support the business-to-business collection process. Contractual documents must not only be translated into the language of a customer, they must ensure that all of the terms and conditions are legally binding in the customer’s country. Join translator Célia Korn, who has more than 20 years of experience translating documents, and collections attorney Octávio Aronis as they share their expertise, tips and techniques for minimizing collection issues. This webinar will focus on parts of South America, including Argentina, Brazil, Chile and Uruguay, and will cover the following topics: The obligation of having a certified sworn translation of a document. For example, the Brazilian Constitution determines that the courts will only accept foreign documents if duly translated by a Brazilian-certified translator Documents that must be notarized, legalized or contain an apostille duly affixed Documents that need to be translated for the appointment of a lawyer, powers of attorney, by-laws or articles of incorporation specifying the person signing the documents has the powers to do so. Documents such as credit applications, purchase orders, receipts and invoices that should be prepared in both the customer’s and seller’s language Examples of mistranslations that could impact business operations The eight rules for writing a document that will be clear, ready for translation and legally bidding

  • Assessing Key Financial Information – The Balance Sheet and Beyond

    Contains 3 Component(s) Recorded On: 10/18/2013

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. This webinar provides practical guidance on Risk Assessment in an international environment. It will provide an overview of concepts in relation to carrying out an analysis of the key financial statements and interpreting information from a credit manager's perspective. The three most common types of financial statements are: The Balance Sheet The Profit and Loss Statement Cash Flow Statement See below for a full list of topics which will be covered during the series - Topics to be covered DAY 1 Events That Affect Cash Flow The ability to generate cash is a critical component of any successful enterprise. It is also important for the credit analyst to understand what events occurred that caused cash to increase or diminish. This session will cover activities most associated with fluctuations in the cash account. DAY 2 Recognizing Potential Problems in Financial Statements and a look at the key ratios for balance sheet analysis. A number of external and internal conditions as reflected on financial statements can signify potential problems. This session will examine a list of commonly encountered conditions whilst also looking at key ratio analysis such as Liquidity ratio, Profitability ratios & Leverage/Gearing ratios DAY 3 Country Standards - Factors in Understanding Financial Statements The size of a business and the country of domicile is a major source of influence on accounting standards and practices. This is important for the export credit manager to understand because differences in measurement and disclosure practices have an effect on the credit decision. This session will focus on the differences and what to look for.

  • Basic Collection Training

    Contains 4 Component(s), Includes Credits

    This module provides the credit professional with an introduction to how to make an effective collection call. Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers. In addition this module will present role-plays of several collection calls.

  • Battle of the Forms

    Contains 3 Component(s)

    You have learned the importance of having good contract and credit terms with every customer. In today’s world, electronic and facsimile mail is sent back and forth between you and your customer, discussing a sale of goods. What if nothing is ever signed? When do you have an enforceable contract? Will the terms in your quote or the terms in the customer’s purchase order control, when they are in conflict? How do you win the “Battle of the Forms” in a Uniform Commercial Code sale of goods? This presentation will answer these questions to help you navigate the “Battle of the Forms”. After successful completion of this learning module, the student will understand the different contract forms, the Mirror Image Rule, Acceptance, Confirmation, the Forum Selection Clause, Notice and Opportunity to Cure, Exclusion of Express and Implied Warranties and Limitation of Liability.

  • Best Practices: Dealing with FX Issues

    Contains 1 Component(s) Recorded On: 07/09/2020

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. The global pandemic has created great uncertainty for various economies across the world. This webinar will consider strategies for collecting cash when a country has particular cash restrictions. How do you verify if one of your customers’ is having FX issues? Which countries are currently experiencing FX issues during the Covid-19 pandemic? Can you learn to predict FX issues? And, how do you manage these problems? Our speaker, Fred Dons of Deutsche Bank has worked in trade finance for more than 25 years and has previously delivered FCIB webinars over the past few years. During this webinar, Fred will examine the most topical issues related to FX.

  • Building Credibility

    Contains 1 Component(s) Recorded On: 04/25/2019

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Your ability to influence your audiences with confidence is predicated on what you say, what you do and how people know you. In essence, your personal brand. In this webinar, you will learn the fundamentals of how to positively impact your team, management and customers with confidence, composure and credibility. Whether leading a team, working independently or managing upwardly, how well you communicate and know your audience is a career imperative for future growth, customer impact and promotion to greater responsibility. During this webinar, you will strengthen your ability to: Increase self-awareness Identify the three dimensions to communicating effectively Improve your ability to network and build internal advocacy Improve business presence and present with confidence

  • Building Relationships with Key Stakeholders

    Contains 1 Component(s) Recorded On: 07/27/2017

    This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. “Consider how hard it is to change yourself and you'll understand what little chance you have in trying to change others.” - Benjamin Franklin Professional success is important to everyone, but success in business and in life means different things to different people—as well it should. Regardless, however, real success, the kind that exists on multiple levels (personal, business and professional), is impossible without building great relationships. Real success is impossible unless you treat other people with kindness, regard and respect. Trust, it is said, is essential to building solid personal and work relationships, but how do you build trust? Everyone has an opinion. Sometimes, no matter how hard we try, relationship building eludes us. Beyond “tools and techniques,” this results-oriented seminar provides you with practical and sincere “best practices” for building genuine work relationships that serve your business objectives, affiliation and trust. Yes, performance accountability, too! How does one build ‘effective’ and genuine relationships? Developing your relationship-building skills can help you gain commitment from people at all levels—direct reports, peers and bosses. Learn how to effectively earn trust, commitment and respect by learning what serves others and what motivates them. See how quickly you generate “real success”—the kind that will ultimately produce organizational results. This session will cover how to: Differentiate between monetary reward and inclusion. Effectively engage in meaningful dialogue. Understand people, motivators and aspirations. Evaluate social styles through emotional intelligence. Gain organizational stature and credibility. Come with your questions and curiosity as we explore how you can build effective relationships by applying our research-proven “best practices” to engage your audience—genuinely.