Join us for a focused look at the credit and risk landscape in Canada. Learn about key differences in Canadian credit laws, payment terms, collection practices, and commercial customs compared to the U.S. We’ll cover the impact of currency fluctuations, cultural considerations in business communication, resources to help you assess credit risk and manage accounts receivable effectively when working with Canadian customers, and an update for 2026 on the USMCA and US/Canada relations.

Invalid deductions do more than delay payment. They distort aging, consume staff time, create friction between departments, and can quietly become accepted as a cost of doing business. This webinar will help credit and collections teams build a practical process for identifying, investigating, resolving, and preventing invalid deductions while maintaining productive customer relationships. Participants will learn how to distinguish legitimate disputes from avoidable or unsupported deductions, establish clear internal ownership, use escalation appropriately, and communicate firmly without making every deduction conversation adversarial.

The true future of AI isn’t about replacing human workers; it’s about super-powering them. When we treat AI purely as a tool for automation, we risk losing the critical thinking, creativity, and unique intuition that only humans bring to the table. This session explores a vital mindset shift: moving away from Artificial Intelligence as a substitute for human labor, and toward Augmented Intelligence—a collaborative partnership where technology enhances our cognitive abilities rather than automating our processes entirely. Together, we will discover how to design workflows where humans stay firmly in the driver’s seat, using AI to amplify our potential, solve complex problems faster, and elevate our creative output

The Workforce Is Unwell A Framework for Leaders Who Dare to Care Differently Building True Well-Being in the Modern Workplace “Nobody wants to work anymore.” We’ve all heard it. Maybe in a news headline. Maybe from an older relative. Maybe whispered to yourself while struggling to sleep on Sunday night. People want to work—but not like this. Gallup recently found that 79% of the global workforce is disengaged, costing the economy $8.9 trillion annually. Burnout isn't a badge of honor. Hustling isn't a growth strategy. And the leadership playbook we inherited was written for a workforce that no longer exists. In this candid keynote, Anti-Career Coach® Danielle Roberts traces how three seismic cultural shifts damaged worker well-being—and offers a practical, psychology-backed framework for companies ready to restore it. Drawing from her own journey through loss, layoffs, and radical reinvention, she introduces the 3 Cs Framework—the human-centered principles that help teams thrive across generations. Attendees will leave with: An understanding of why the old success playbook no longer works (and the cultural forces that broke it) The 3 Cs Framework: A memorable, actionable model for building engagement, trust, and innovation Real-time audience engagement: interactive reflection prompts and social media moments for levity and connection Simple practices they can implement immediately on Monday to bridge performance and well-being

Join NACM CEO Steve Shivak and Board Chair Jason Mott for an open conversation about the future of the NACM. Hear updates on key initiatives, organizational priorities, and what's ahead for NACM, followed by an opportunity to ask questions and share your thoughts. Stay informed, stay engaged, and be part of the conversation.

A.I. offers powerful tools for business growth and innovation, but it also provides cybercriminals with advanced capabilities to launch more sophisticated, personalized, and rapid attacks. This webinar will explore the evolving threat landscape and provide the knowledge and strategies credit professionals need to defend their organization. Integral Chief Technology Expert, Burton Kelso will discuss how A.I. is being deployed offensively and defensively and provide actionable steps to fortify your business against AI-powered threats. Learn to leverage AI for a proactive security posture and discover the essential human-centric practices that remain the cornerstone of any strong defense.

Our webinar leader, Ed Bell, will discuss the critical role of know your customer (KYC) from an international standpoint, highlighting how cultural, economic and regulatory differences impact credit. During this webinar, we’ll explore the critical role of know your customer (KYC) from an international standpoint, highlighting how cultural, economic and regulatory difference impact credit management strategies.

The speakers will first discuss the importance of a properly completed and executed credit application to a creditor’s decision to extend credit and fully realize upon risk mitigation tools to support an increased credit line and increase recoveries from financially distressed customers (such as letters of credit, guaranties, purchase money security interests/consignments, and credit insurance). The speakers will then discuss the importance of including favorable, carefully crafted terms and conditions as part of a credit application and in contracts with your customer to enhance the likelihood of enforceability and collectability, avoid pitfalls like the “battle of the forms” and minimize liability. Examples of key terms will also be provided along with a discussion of how those terms can be incorporated as part of the credit application and other contracts with a customer.

Strong Accounts Receivable teams are built through structured, intentional training — not trial and error. This session provides a practical framework for developing A/R associates from foundation to autonomy, focusing on the correct progression of learning: business context, systems and process, observation, guided action, ownership, and judgment. Attendees will learn the key do’s and don’ts of A/R training, how to build confidence and consistency in new associates, and how effective training improves collections, reduces errors, strengthens customer relationships, and supports better credit decisions. This session is designed for credit leaders, A/R managers, and finance professionals who want to develop high-performing A/R teams that think strategically, not just execute tasks.

AI is rapidly changing the future of credit, collections, and accounts receivable. A recent $250K+ AR job posting from a leading AI company specifically sought experience using AI and large language models (LLMs) within finance operations. What does that mean for today’s credit professionals? Join us to explore how AI is being used to improve collections prioritization, automate customer communication, streamline reconciliations, and support faster financial decision-making and why AI skills may soon become a competitive advantage in credit and finance.