Credit professionals operate in an environment where pressure is constant: demanding customers, collection challenges, sales expectations, tight deadlines, difficult credit decisions and the responsibility of protecting the company’s largest asset—its accounts receivable. Stress may be part of the profession, but it doesn’t have to dictate how we respond. In this practical and engaging session, attendees will explore how stress affects decision-making, communication and performance, and learn simple techniques for staying calm, focused and effective when the pressure is on. From quick breathing and mindfulness resets to prioritization strategies, communication techniques and resilience-building habits, these tools are designed specifically for the realities of the credit professional’s workday. Attendees will also learn how to develop a “calm but fierce” mindset—approaching collections and difficult conversations with confidence rather than confrontation, focusing energy on solutions rather than frustration, and recovering more quickly when situations don’t go as planned. Participants will leave with a practical personal toolkit of small, repeatable “Zen habits” they can use immediately to reduce stress, improve focus and bring greater confidence and composure to their work. Learning Objectives By the end of this session, participants will be able to: • Recognize how stress can influence credit decisions, communication and customer relationships. • Use simple techniques to reset and regain focus during high-pressure situations. • Reframe difficult collection and credit conversations from conflict to problem-solving. • Communicate with greater clarity, confidence and composure. • Apply practical strategies for prioritizing competing demands and reducing overwhelm. • Develop a personal set of repeatable habits for building resilience and maintaining professional effectiveness under pressure.

Credit professionals are confronting a growing trend of customers either demanding extended trade terms or simply engaging in self-help and stretching payments beyond – often way beyond – existing terms. The speakers will discuss the reasons why terms pushback is a growing trend, how to evaluate whether a customer’s terms pushback efforts are a sign of financial distress or merely an attempt to obtain “free” working capital (or both), and strategies for responding to terms pushback.

Is your credit team still tracking lien waivers by hand while risk keeps piling up? In construction, lien waivers are your best protection, and handled the wrong way, your biggest exposure. Credit departments are stretched thinner every year, and manual waiver processing costs real time and creates real risk. AI-driven automation is changing that, and the credit teams adopting it now are seeing the difference. Join us for a fast-paced, practical session on how AI and intelligent automation are changing lien waiver management: cutting processing time, reducing costly errors, and giving credit professionals hours back in their week. You'll walk away knowing how to: Use AI-powered tools to automate waiver collection, review, and tracking, so there's no more manual data entry or chasing signatures Use automated insights to instantly identify who holds lien rights and flag risk before it escalates Stay ahead of recent legal developments shaping lien rights and enforcement Apply automated tools to protect assets and recover what you're owed with less manual effort Build a more resilient credit department using the latest in credit technology Whether you're a credit manager, credit analyst, or risk professional in construction, this session gives you the tools and strategy to work smarter, reduce exposure, and free your team for higher-value work. See how AI is changing lien waiver management, and what it means for your team.

Latin America offers tremendous business opportunity, but it is not a single market, and a one-size-fits-all approach to credit rarely works. Join us for a practical discussion of the factors B2B credit professionals should consider when evaluating customers, managing risk and supporting sales throughout the region. Whether your company is beginning to do business in Latin America, expanding its presence or managing an established portfolio, this webinar will provide useful perspective for navigating the region’s evolving business environment and making more informed credit decisions.

Join us for a focused look at the credit and risk landscape in Canada. Learn about key differences in Canadian credit laws, payment terms, collection practices, and commercial customs compared to the U.S. We’ll cover the impact of currency fluctuations, cultural considerations in business communication, resources to help you assess credit risk and manage accounts receivable effectively when working with Canadian customers, and an update for 2026 on the USMCA and US/Canada relations.

Invalid deductions do more than delay payment. They distort aging, consume staff time, create friction between departments, and can quietly become accepted as a cost of doing business. This webinar will help credit and collections teams build a practical process for identifying, investigating, resolving, and preventing invalid deductions while maintaining productive customer relationships. Participants will learn how to distinguish legitimate disputes from avoidable or unsupported deductions, establish clear internal ownership, use escalation appropriately, and communicate firmly without making every deduction conversation adversarial.

The true future of AI isn’t about replacing human workers; it’s about super-powering them. When we treat AI purely as a tool for automation, we risk losing the critical thinking, creativity, and unique intuition that only humans bring to the table. This session explores a vital mindset shift: moving away from Artificial Intelligence as a substitute for human labor, and toward Augmented Intelligence—a collaborative partnership where technology enhances our cognitive abilities rather than automating our processes entirely. Together, we will discover how to design workflows where humans stay firmly in the driver’s seat, using AI to amplify our potential, solve complex problems faster, and elevate our creative output

The Workforce Is Unwell A Framework for Leaders Who Dare to Care Differently Building True Well-Being in the Modern Workplace “Nobody wants to work anymore.” We’ve all heard it. Maybe in a news headline. Maybe from an older relative. Maybe whispered to yourself while struggling to sleep on Sunday night. People want to work—but not like this. Gallup recently found that 79% of the global workforce is disengaged, costing the economy $8.9 trillion annually. Burnout isn't a badge of honor. Hustling isn't a growth strategy. And the leadership playbook we inherited was written for a workforce that no longer exists. In this candid keynote, Anti-Career Coach® Danielle Roberts traces how three seismic cultural shifts damaged worker well-being—and offers a practical, psychology-backed framework for companies ready to restore it. Drawing from her own journey through loss, layoffs, and radical reinvention, she introduces the 3 Cs Framework—the human-centered principles that help teams thrive across generations. Attendees will leave with: An understanding of why the old success playbook no longer works (and the cultural forces that broke it) The 3 Cs Framework: A memorable, actionable model for building engagement, trust, and innovation Real-time audience engagement: interactive reflection prompts and social media moments for levity and connection Simple practices they can implement immediately on Monday to bridge performance and well-being

Join NACM CEO Steve Shivak and Board Chair Jason Mott for an open conversation about the future of the NACM. Hear updates on key initiatives, organizational priorities, and what's ahead for NACM, followed by an opportunity to ask questions and share your thoughts. Stay informed, stay engaged, and be part of the conversation.

A.I. offers powerful tools for business growth and innovation, but it also provides cybercriminals with advanced capabilities to launch more sophisticated, personalized, and rapid attacks. This webinar will explore the evolving threat landscape and provide the knowledge and strategies credit professionals need to defend their organization. Integral Chief Technology Expert, Burton Kelso will discuss how A.I. is being deployed offensively and defensively and provide actionable steps to fortify your business against AI-powered threats. Learn to leverage AI for a proactive security posture and discover the essential human-centric practices that remain the cornerstone of any strong defense.