The Workforce Is Unwell A Framework for Leaders Who Dare to Care Differently Building True Well-Being in the Modern Workplace “Nobody wants to work anymore.” We’ve all heard it. Maybe in a news headline. Maybe from an older relative. Maybe whispered to yourself while struggling to sleep on Sunday night. People want to work—but not like this. Gallup recently found that 79% of the global workforce is disengaged, costing the economy $8.9 trillion annually. Burnout isn't a badge of honor. Hustling isn't a growth strategy. And the leadership playbook we inherited was written for a workforce that no longer exists. In this candid keynote, Anti-Career Coach® Danielle Roberts traces how three seismic cultural shifts damaged worker well-being—and offers a practical, psychology-backed framework for companies ready to restore it. Drawing from her own journey through loss, layoffs, and radical reinvention, she introduces the 3 Cs Framework—the human-centered principles that help teams thrive across generations. Attendees will leave with: An understanding of why the old success playbook no longer works (and the cultural forces that broke it) The 3 Cs Framework: A memorable, actionable model for building engagement, trust, and innovation Real-time audience engagement: interactive reflection prompts and social media moments for levity and connection Simple practices they can implement immediately on Monday to bridge performance and well-being

Join NACM CEO Steve Shivak and Board Chair Jason Mott for an open conversation about the future of the NACM. Hear updates on key initiatives, organizational priorities, and what's ahead for NACM, followed by an opportunity to ask questions and share your thoughts. Stay informed, stay engaged, and be part of the conversation.

A.I. offers powerful tools for business growth and innovation, but it also provides cybercriminals with advanced capabilities to launch more sophisticated, personalized, and rapid attacks. This webinar will explore the evolving threat landscape and provide the knowledge and strategies credit professionals need to defend their organization. Integral Chief Technology Expert, Burton Kelso will discuss how A.I. is being deployed offensively and defensively and provide actionable steps to fortify your business against AI-powered threats. Learn to leverage AI for a proactive security posture and discover the essential human-centric practices that remain the cornerstone of any strong defense.

Our webinar leader, Ed Bell, will discuss the critical role of know your customer (KYC) from an international standpoint, highlighting how cultural, economic and regulatory differences impact credit. During this webinar, we’ll explore the critical role of know your customer (KYC) from an international standpoint, highlighting how cultural, economic and regulatory difference impact credit management strategies.

The speakers will first discuss the importance of a properly completed and executed credit application to a creditor’s decision to extend credit and fully realize upon risk mitigation tools to support an increased credit line and increase recoveries from financially distressed customers (such as letters of credit, guaranties, purchase money security interests/consignments, and credit insurance). The speakers will then discuss the importance of including favorable, carefully crafted terms and conditions as part of a credit application and in contracts with your customer to enhance the likelihood of enforceability and collectability, avoid pitfalls like the “battle of the forms” and minimize liability. Examples of key terms will also be provided along with a discussion of how those terms can be incorporated as part of the credit application and other contracts with a customer.

Strong Accounts Receivable teams are built through structured, intentional training — not trial and error. This session provides a practical framework for developing A/R associates from foundation to autonomy, focusing on the correct progression of learning: business context, systems and process, observation, guided action, ownership, and judgment. Attendees will learn the key do’s and don’ts of A/R training, how to build confidence and consistency in new associates, and how effective training improves collections, reduces errors, strengthens customer relationships, and supports better credit decisions. This session is designed for credit leaders, A/R managers, and finance professionals who want to develop high-performing A/R teams that think strategically, not just execute tasks.

AI is rapidly changing the future of credit, collections, and accounts receivable. A recent $250K+ AR job posting from a leading AI company specifically sought experience using AI and large language models (LLMs) within finance operations. What does that mean for today’s credit professionals? Join us to explore how AI is being used to improve collections prioritization, automate customer communication, streamline reconciliations, and support faster financial decision-making and why AI skills may soon become a competitive advantage in credit and finance.

The high administrative cost of bankruptcy and the expanded rights granted to certain classes of creditors in bankruptcy cases makes bankruptcy a less viable alternative for many financially distressed companies, particularly smaller ones. As a result, small and middle market financially distressed  companies are increasingly turning to alternatives to bankruptcy—such as assignments for the benefit of creditors (ABC’s),  receiverships, Uniform Commercial Code Article 9 sales, out-of-court foreclosures, or simply closing down the business. Some of these vehicles, when handled correctly, may produce a faster and greater distribution for creditors than would have occurred in a more expensive and slower bankruptcy case. This program covers these non-bankruptcy alternatives, how they differ from bankruptcy cases, how trade creditors should respond if a customer pursues any of these alternatives, and possible preference risk raised in ABCs and receiverships. The speakers will also discuss the proposed Uniform Assignment for the Benefit of Creditors Act adopted by the Uniform Law Commission, its relevant provisions, and the status of its enactment by the states

This webinar will use agriculture as a timely case study, but the lessons apply well beyond the ag industry. With farm bankruptcies rising sharply and financial pressure increasing across the sector, credit teams have a valuable opportunity to examine how distress first appears before a bankruptcy filing or formal legal process begins. Early warning signs, including changes in payment behavior, communication, ordering patterns, or customer circumstances How financial distress may appear differently from the wholesale and retail perspectives Triage decisions, such as when to continue terms, reduce exposure, hold shipments, move to COD, or request additional security Workout options, including payment plans, partial payments, and difficult customer conversations Internal escalation, including when to involve sales, management, legal, operations, or other stakeholders The human side of distressed credit, especially in an industry where personal relationships matter.

Credit professionals rely heavily on Excel for investigation, analysis, and daily portfolio management. Many organizations are also adopting Power BI for executive dashboards and trend reporting. This webinar provides a practical, credit-centric overview of how Excel and Power BI can work together in a modern analytics workflow. Instead of going deep into technical architecture or data modeling, this webinar will center on practical credit management scenarios such as AR aging, DSO tracking, exposure concentration, customer risk review, and reporting cadence. The goal is to make clear where Excel adds analytical flexibility and where Power BI strengthens visibility and communication.