The Deduction Trap: How Credit Teams Can Reduce Invalid Deductions Without Damaging Customer Relationships

Invalid deductions do more than delay payment. They distort aging, consume staff time, create friction between departments, and can quietly become accepted as a cost of doing business.

This webinar will help credit and collections teams build a practical process for identifying, investigating, resolving, and preventing invalid deductions while maintaining productive customer relationships. Participants will learn how to distinguish legitimate disputes from avoidable or unsupported deductions, establish clear internal ownership, use escalation appropriately, and communicate firmly without making every deduction conversation adversarial.

About the Speakers

Timothy Lane, Arcosa

Experienced Accounts Receivable Specialist with a demonstrated history of working in the consumer electronics industry. Skilled in Graphical User Interface (GUI), Microsoft Excel, Tableau, OneNote, and Account Management. Strong accounting professional with a Bachelor’s Degree focused in Business Administration and Management, General from Cameron University.