Onboarding New Customers – Best Practices for Success

This on-demand webinar is available for 14 days after purchase.

Customer onboarding is about much more than just adding a customer to the master file. It includes validating customers and understanding their needs. Defining customer service expectations is also a key factor of the onboarding process. This webinar will explore best practices for the customer onboarding process and provide a checklist that you can use to enhance your process.

About the Speaker

Chris Doxey, CAPP, CCSA, CICA, CPC, President, Doxey Inc., Paeonian Springs, VA

Chris Doxey is an author, speaker and management consultant who is passionate about improving financial processes. Chris focuses on internal controls, process transformation and automation. She has extensive experience with trade directories, metrics, analytics and self-audit tools.

Chris spent more than 25 years at Hewlett Packard and Verizon in senior P2P, logistics, and finance and accounting leadership positions. She held executive positions with global P2P audit firms for eight years. During her eight years of management consulting experience, Chris designed a new fiscal closing process for a large enterprise and implemented a self-audit tool for a global P2P audit firm. She developed the requirements for a trade directory and drove the implementation process for a global financial institution. As an example of her process transformation work, Chris worked with a large university to improve internal controls and implement automated account payable processes. She also develops educational content for several P2P solution providers.

Chris works with the risk cloud product team at Oracle where she developed the initial set of automated P2P controls and collaborates with the Oracle team on a frequent basis to discuss improvements. She is a long-time speaker at Oracle’s Open World conferences. She leads the risk advisory practice for an Oracle partner and supports the implementation of risk cloud for large enterprise clients. 

Chris is a certified accounts payable professional (CAPP) and holds a certification in controls self-assessments (CSA). She is a certified professional controller (CPC) and a certified internal controls auditor (CICA). Chris holds a BA, BS, MBA and a graduate certificate in project management. Chris is a member of the Institute for Internal Controls (IIC), the Institute of Internal Auditors (IIA) and the Association of Certified Fraud Examiners (ACFE). She is on the advisory board for the IIC and the Exchange Summit. Chris is the author of The Internal Controls Toolkit and The Fiscal Close Toolkit published by Wiley in 2019. The Controller’s Toolkit and The AP Toolkit will be published this year.