L. Credit Investigations


One of the core functions of the credit department is credit investigations. The greater the effort made to gather information at the beginning of the buyer/seller relationship, the easier it may be to collect accounts later. This module discusses all phases of gathering credit information—from the legal right to do so to the reasons such investigations are important to setting up the process. Sound credit decisions can only be made on the basis of adequate information about a customer’s business, its financial condition, the character of the principals and other business matters.  

After viewing this module, students should understand: 

Module Outline: 

  • How to conform to the legal requirements and ethical principles of credit investigations.
  • The sources of direct credit investigations.
  • The sources of indirect credit investigations.
  • The importance of conducting credit investigations on existing accounts.
  • The sources of international credit investigations.
  1. Legal and Ethical Aspects of Credit Investigations
  2. Direct Credit Investigations
  3. Indirect Credit Investigations
  4. Investigating Existing Accounts


Speaker Bio:
Toni Drake brings over 30 years of oil and gas credit experience to the table. Toni holds a CCE, NACM’s most prestigious designation. After earning her CCE, she went on to attend and excel at NACM’s Graduate School of Credit and Financial Management to further her education in the field of credit. Toni continues to support the credit profession as a speaker and instructor at events like NACM’s annual Credit Congress.


Open to view video.
Open to view video.
Quiz Attempt 1
10 Questions
10 Questions This is your first of 2 quiz attempts. If you pass, you can proceed to earn your credit. If you fail, you can proceed to Quiz Attempt 2.
Quiz Attempt 2
10 Questions
10 Questions This is your last quiz attempt. If you pass, you can proceed to earn your credit. If you fail, please contact education_info@nacm.org.
0.10 CEU credits  |  Certificate available
0.10 CEU credits  |  Certificate available