This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Well-translated commercial and legal documents support the business-to-business collection process. Contractual documents must not only be translated into the language of a customer, they must ensure that all of the terms and conditions are legally binding in the customer’s country. Join translator Célia Korn, who has more than 20 years of experience translating documents, and collections attorney Octávio Aronis as they share their expertise, tips and techniques for minimizing collection issues. This webinar will focus on parts of South America, including Argentina, Brazil, Chile and Uruguay, and will cover the following topics: The obligation of having a certified sworn translation of a document. For example, the Brazilian Constitution determines that the courts will only accept foreign documents if duly translated by a Brazilian-certified translator Documents that must be notarized, legalized or contain an apostille duly affixed Documents that need to be translated for the appointment of a lawyer, powers of attorney, by-laws or articles of incorporation specifying the person signing the documents has the powers to do so. Documents such as credit applications, purchase orders, receipts and invoices that should be prepared in both the customer’s and seller’s language Examples of mistranslations that could impact business operations The eight rules for writing a document that will be clear, ready for translation and legally bidding

This module provides an introduction to the topic of credit. It explores the history of credit, the primary reasons credit is offered and presents an overview of the credit process.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Innovations in trade finance are making headlines. Transaction analytics, platform-based communities, data technologies, artificial intelligence, machine learning and blockchain infrastructures are upgrading global trade finance practices and contributing to financial inclusion. How can all of the players in the trade ecosystem benefit from those innovations today? Will current trade finance practices be rendered obsolete in the future digital era, or will technology enable an incremental upgrade of established practices? How can banks and corporates develop their own ROI-driven fintech adoption plan? This webinar will provide an introduction to actionable fintech innovations in trade and supply chain finance. It will feature selected fintechs addressing corporate needs in key areas: pricing the risk of trade, enhancing credit management with data and machine learning, and automating trade finance operations.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. What worked in the past may not serve your future. Relying on the knowledge and skills that made you successful at one level in an organization won’t necessarily help you succeed at the next. In fact, if you rely too heavily on them, they can work against you. The successful journey up the food chain involves letting go of some things that have facilitated your progress so far. It is imperative to re-invent yourself, learn new skills and adopt new perspectives. Ensuring you allocate your time appropriately is essential. Here, your credibility begins. In this webinar, you will learn to ask the right questions and partner with others to help you understand what business you’re really in and its executive demands, as well as assessing what is important to its short-term and long-term strategic plan. These are critical aspects of the “on-boarding” process. Core to your success is alignment; how one aligns with where a business is and where it is going is all about having an executive voice and seat at the table. How do you identify a company’s vision, mission, values and goals? Developing your ability to align with different organizational goals and partnering with your new team requires heightened communication skills, as well as the ability to be strategic. Planning and measuring your results sets the pace for successfully creating an impressionable impact right from the start. In this session, participants will learn to: Identify what is important to the business and executive team. Develop a “strategic voice” to help navigate new waters. Adapt to new tools that update outworn assumptions during change. Be more confident and flexible when building new teams.

This is an advanced course in the analysis and formulation of credit policy, including policies regarding credit investigation, terms of sale, credit-granting, and credit limits. It is intended for experienced people (typically Directors of Credit or similar positions) who must make and enforce credit policy. It is not an introductory course. The course textbook, "Making Sound Credit Policy Decisions" is included in your purchase and mailed to you.

This module will present the steps the credit professional can take to build a strong defense against preference claims and minimize the cost of legal fees. Practicing good Credit Department Hygiene and knowing your customers and their payment patterns and how they align with the allowable defenses of a preference, can better the creditor's position for a strong defense.

This module discusses the role and structure of the credit department in a business setting from strategic and organizational points of view.

This learning module will present the topics of Reclamation, Administrative Claims and Dealings with Bankruptcy.

This learning module discusses the major bankruptcy chapters in depth and describes how a creditor can deal with and work through the different chapters of bankruptcy.

This learning module will provide a broad overview of bankruptcy to familiarize the student with the different chapters of bankruptcy and the parties involved

This module provides the credit professional with an introduction to how to make an effective collection call. Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers. In addition this module will present role-plays of several collection calls.

How do you win the “Battle of the Forms” in a Uniform Commercial Code sale of goods? This presentation will answer these questions to help you navigate the “Battle of the Forms”.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Your ability to influence your audiences with confidence is predicated on what you say, what you do and how people know you. In essence, your personal brand. In this webinar, you will learn the fundamentals of how to positively impact your team, management and customers with confidence, composure and credibility. Whether leading a team, working independently or managing upwardly, how well you communicate and know your audience is a career imperative for future growth, customer impact and promotion to greater responsibility. During this webinar, you will strengthen your ability to: Increase self-awareness Identify the three dimensions to communicating effectively Improve your ability to network and build internal advocacy Improve business presence and present with confidence

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. “Consider how hard it is to change yourself and you'll understand what little chance you have in trying to change others.” - Benjamin Franklin Professional success is important to everyone, but success in business and in life means different things to different people—as well it should. Regardless, however, real success, the kind that exists on multiple levels (personal, business and professional), is impossible without building great relationships. Real success is impossible unless you treat other people with kindness, regard and respect. Trust, it is said, is essential to building solid personal and work relationships, but how do you build trust? Everyone has an opinion. Sometimes, no matter how hard we try, relationship building eludes us. Beyond “tools and techniques,” this results-oriented seminar provides you with practical and sincere “best practices” for building genuine work relationships that serve your business objectives, affiliation and trust. Yes, performance accountability, too! How does one build ‘effective’ and genuine relationships? Developing your relationship-building skills can help you gain commitment from people at all levels—direct reports, peers and bosses. Learn how to effectively earn trust, commitment and respect by learning what serves others and what motivates them. See how quickly you generate “real success”—the kind that will ultimately produce organizational results. This session will cover how to: Differentiate between monetary reward and inclusion. Effectively engage in meaningful dialogue. Understand people, motivators and aspirations. Evaluate social styles through emotional intelligence. Gain organizational stature and credibility. Come with your questions and curiosity as we explore how you can build effective relationships by applying our research-proven “best practices” to engage your audience—genuinely.

The eighth edition of Principles of Business Credit has been strategically organized within six concepts.

You may have taken English or creative writing in college, but do the skills learned in those classes transfer to business writing? Business writing offers its unique challenges, and the good business writer understands the attributes that make for clear, direct, effective (even powerful) communication to busy people in the business world.

This module discusses the role of the credit department from an organizational point of view.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. C.A.P.T.U.R.E. communication (Syntesis Global’s Effective Communications Model: Clarity, Audience, Purpose, Time, Understanding, Respect, Empowerment) is a vital tool for any professional and begins with understanding your audience. Managing conflict and difficult conversations require critical listening, understanding and influencing skills, as a foundation to communicating succinctly—while focusing on a positive resolution that serves the whole. Professionals, who present with critical communication tools, positive language and persuasion, motivate people and teams to align with business and organizational objectives with confidence. After all, your success at “selling” ideas and getting your point across can be the difference between business success, accountability and missed opportunity. Effective communication underscores leadership authenticity, empathy and performance efficiencies that define organizational culture. Additionally, the ability to navigate through conflict and differing points of view helps to foster healthy inter-persona relationships and builds harmony between team members, which in turn re-directs behavior toward positive outcomes. Further, it increases quality, trust and improves morale. Great companies understand that clear communication is essential for team wellbeing, credibility and mastery over our work and personal lives. During this session, participants will learn to: Increase their ability to anticipate misunderstandings, avoid resentment and C.A.P.T.U.R.E. the clarity behind communication excellence. Improve self-awareness and learn to know their audience. Use real communication tools and techniques for conducting difficult conversations that empower both parties. Neutralize assumptions that do not serve the broader picture and changing environments Influence, motivate and inspire others toward communication excellence

This is a 2 part review for the CBA Exam. Toni Drake, CCE is the instructor for these modules and will help you prepare for the CBA Exam. This will review most of the topics and concepts learned in Business Credit Principles, Basic Financial Accounting, and Financial Statement Analysis 1.

CBF Review Part 1 and 2

This is a 3-part Review course to help you prepare for the CCE Exam. You will learn from three experienced instructors who hold the CCE designation.

This learning module presents an overview of the chapters of bankruptcy, giving more detail to Chapters 7 and 11.

Topics covered in this learning module include Implementation of Policy, Examples of Collection Strategies and Steps, When to Use an Outside Source and Who to Use for an Outside Source.

This learning module presents Preparation, the Credit Policy Manual, Requirements for Credit Decisions and the Credit Agreement.

This learning module will present the topics of Customer and Guarantor Information, Collections, Federal Statutes and Regulations, and State Statutes and Regulations.

This learning module covers Payment Plans, Litigation, Discovery, Motions, and Trials, and Judgment Enforcement.

Topics covered in this learning module include The Costs of Credit, Reasons for Non Payment, “Real” Reasons for Non Payment, and Bad Intentions.

This Specialty Certificate will provide a broad overview of bankruptcy to familiarize the student with the different chapters of bankruptcy and the parties involved.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Learn about the practices that credit and collection professionals can implement to positively impact their debt collection efforts in the U.S. and around the world. In addition, this webinar will focus on the steps to take once an account has become past due as well as: Establishing an Internal Collections Process Steps to Take Before the Due Date In-house Collections Best Practices Global Considerations in Commercial Debt Collection Global Sensitivity Tips for Collecting in The Americas, Europe and Asia This course will benefit members of a company’s internal credit and collections team at all levels and will close with an interactive Q&A session.

This Specialty Certificate will present and explain the concept of the cost of credit.

This Specialty Certificate is designed especially for commercial credit executives in the building and construction arena.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Difficult conversations are inevitable in any workplace. Those conversations can create confusion, stress and departmental tension. They can also impair and even destroy business relationships. When handled poorly, they are likely to result in serious problems that produce communication silos, interfere with productivity and leave everyone involved feeling frustrated and dissatisfied. During this webinar, you will increase your ability to: Handle and understand the nature of difficult conversations and how to negotiate positive outcomes. Identify the five stages of handling difficult conversations. Use empathy in a way that minimizes negative responses and strengthens inter-personal relationships. Apply best practices for preparing, initiating and delivering a difficult conversation with confidence, composure and credibility.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Have you ever been in meetings where productivity, distraction and lack of focus drove the agenda? A meeting that made you ask yourself why you were there or think that it was a waste of time. Or meetings without an agenda? In this powerful webinar, you will learn the fundamentals for conducting effective meetings to increase value, efficiencies and not waste time. During this webinar, you will learn how to: Conduct an effective agenda-driven meeting Define roles and responsibilities Garner agreements and commitments Create best practices around how to drive performance, accountability and follow up Improve presentation skills and lead with confidence

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Conflict is a normal part of any organizational relationship. Learning how to deal with conflict—rather than avoiding it—is crucial. When conflict is mismanaged, it can cause great harm to business goals, strategy and credible relationships. When handled in a respectful, positive way, however, conflict provides an opportunity to strengthen and leverage opposing points of view—in particular, improve the relationship and communication between two people, or sides of an argument. By learning these skills toward resolution, you can keep your personal and professional relationships strong and positive. Since conflict arises from differences, both large and small, it occurs whenever people disagree over courses of action, values, motivations, perceptions, ideas or desires. Sometimes these differences appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can stem from the need to overpower, take control, defend or subdue an opponent, due to disagreement, difference of opinion, or even feelings of insecurity. During this session, participants will learn to: Identify points of disagreement. Understand how to define needs and commitments. Improve professional relationships. Resolve future conflicts. Create a culture of clear communication. The needs of both parties play important roles in the long-term success of most relationships, and each deserves respect and consideration. In workplace conflicts, differing needs are often at the heart of bitter disputes, sometimes resulting in broken deals, fewer profits and lost jobs. When you can recognize the legitimacy of conflicting needs and become willing to examine them in an environment of compassionate understanding, it opens pathways to creative problem solving, team building and improved business relationships.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. China’s economy is changing as the government tries to deleverage, manage U.S.-China trade relations and address multiple other issues. Therefore, the credit management process with China counterparties should also evolve. This event will offer a practical perspective by looking at the following issues: Outlook of China’s Economy, U.S.-China trade, RMB-USD FX rate Financial and banking system developments Use of China bankers’ acceptance drafts (BAD) and risk considerations

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. As banks come under increasing regulatory scrutiny, it’s important for credit professionals to have a deeper understanding of correspondent banking relationships, which can help facilitate cross-border trade. Take a deeper dive into the regulatory governance around correspondent banking, risk management steps, key benefits of specific correspondents, typical revenue sharing arrangements and the evolution of the industry with Amy Sahm, senior vice president and manager of Fulton Financial Corporation's International Group.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Correspondent banking relationships perform an important role in economic development and trade. The bank-to-bank relationships, however, are being tested due to compliance regulations. Despite the challenging global regulatory compliance environment, banks continue to partner together to deliver international trade services. Learn the basics of how banks collaborate and build strategic relationships to execute letter of credit transactions, provide credit support and facilitate global payments from Amy Sahm, senior vice president and manager of Fulton Financial Corporation's International Group.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Default, insolvent buyers and political uncertainty are just some of the risks associated with international trade. Unfamiliarity with new buyers also can deter sellers from extending credit. Trade credit insurance can help companies circumvent these types of risks and concerns. Learn how credit insurance can help credit professionals offer buyers attractive terms, while protecting receivables. Marsh’s John Molli will explain what trade credit insurance is, how it works and how companies use it to manage receivables risk, as well as share some case studies of how companies use it.

This course is one of the two required CBF courses. In this course, you will learn from Mr. Rod Wheeland and guest experts about the legal aspects of business credit. You will use two textbooks to follow along readings which are outlined in the Syllabus (provided in the "Handouts" tab). You are required to pass one of the two post-module Quizzes before the next module unlocks. Please email education_info@nacm.org if you are unable to pass either Quiz.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Although key performance indicators will vary from company to company, this webinar will discuss how to use technology and KPIs beyond DSO to become more proactive within the order to cash cycle. Using these techniques can help credit professionals move from just managing the OTC process to reacting faster and minimizing problems.

Learn the importance of contract terms and forms to increase profits, lower costs and lower risk.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Almost half a century later, the Altman Z-score remains a widely used and accurate predictor for corporate bankruptcies. Join bankruptcy guru Edward Altman, Ph.D., who devised the indicator model, as he takes a look at the Altman Z-Score models after 50 years, credit scoring systems, the credit cycle outlook and major risks going forward.

This module looks at some ways credit and sales can work together to maximize efficiencies, make a positive impact on company profits and provide the best possible customer service.

Dealing with difficult people can be challenging! Their behavior can leave you emotionally drained and distracted from focusing on more important issues. If you feel caught up in a drama that you

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. In this webinar, Bierens’ attorney Yassin Jarmouni will share firsthand knowledge and experience about how to collect debts in France. Yassin will present a brief overview of the country and its legal system, including cultural aspects that are important to know for debt collection. The webinar will include tips, best practices and case studies. Learn about the three most common types of judicial procedures, precautional measures, what to do to prove a claim in a French court, and more.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Most people know that delegating is a good idea. True delegation means giving up a little of what you would like to hold onto (some measure of control) while keeping what you might prefer to give up (accountability). As a leader, effective delegation not only will improve your own productivity and focus your efforts on high value work, you will empower your employees, improve their confidence and grow their competence. You will also build collaboration, cooperation and responsibility through your organization. On top of that, you will groom successors and aid in succession planning. Recognize delegation as a tool for employee growth. Prepare yourself to delegate effectively. Identify barriers to delegation and overcome them. Apply the steps to delegating effectively.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Writing a company credit policy can be a daunting task, especially when starting from scratch. A company’s credit policy covers a lot of territory and is influenced by a long list of factors: company size, industry, customer markets and segmentation, company strategies and philosophy, and so much more. There are many questions to answer when developing an effective credit policy: Where to start? How to structure it? What to include? Who to involve in the process? How do you gain staff and management support? How do you manage resistance? How do you implement the new policy? How do you enforce it? This two-part webinar, over the course of two hours, will address these questions and more. Although it will not write a policy for you, you will gain tips and insight to develop one of your own.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Critical to anyone's business and career success is the ability to build and sustain a team. This impactful webinar will teach you how to balance the pragmatism of business with the psycho-emotional considerations that drive behavior and performance. Based on the book Creating a Culture of Excellence— the 3 Awareness, you will learn how to drive define and drive change, while motivating your team with clarity of direction, S.M.A.R.T. goals and metrics to objectively assess productivity and progress. During this webinar, you will increase your ability to: C.A.P.T.U.R.E the essence of effective communication Learn how Conscious Leadership principles can effectively impact performance, business growth and your bottom line Create a collaborative, high-performing team that is agile, supportive and builds trust.

What are the procedures and advantages of Litigation, Mediation and Arbitration? When are Arbitration clauses enforceable? When is Mediation a worthwhile use of time and money? What is Alternative Dispute Resolution or ADR?

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. This webinar will provide a practical overview of the trade financing instrument, documentary collection, based on shipping documents and bank intermediation. You will learn to describe the two types of documentary collections, portray the cycle in its entirety and understand the role and perspective of a relationship manager in this cycle as well as obtain insight into the risks and documents involved in a documentary collection.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Who knows better about how to do business in a country than credit professionals who do business there? Join Juniper Networks’ Auro Das and Kevin Tucceri as they share firsthand experience about doing business in Egypt and Algeria. In addition to sharing some key facts and an economic overview of the countries, they will share some of their tips and techniques for mitigating risk as well as provide case studies to gain some practical experience. Take advantage of this opportunity to ask questions to benefit further from their personal experience.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Doing business in Argentina’s ever changing market and political climate is fast pace and challenging. A business can exhibit no problems one month, and then the next month the business climate or government policies change, putting the company in jeopardy. Credit professionals who do business there must be prepared to stay on top of their customers and never take what was true yesterday as being true today. The best way to enforce debts and contracts as well as the legal process and remedies for collecting debts in Argentina are some of the topics Buenos Aires-based attorney Juan Pablo Bonfico will cover in this webinar. Credit director, Darrell Horton, CICP, will share some of his experiences and challenges when doing business in South America’s second largest country.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. In this webinar, attorney Rafael X. Zahralddin-Aravena will discuss: The academic theory that has influenced and developed the different types of insolvency legal regimes. The law of receiverships and reorganizations with a focus on the influence of the U.S. Chapter 11 on other jurisdictions, including Canada. The practical differences between receiverships and reorganization. Canada’s legal system including the different Canadian insolvency statutes under both provincial and federal law, such as the Bankruptcy and Insolvency Act (the "BIA"), Companies' Creditors Arrangement Act (the "CCAA"), various provincial property and civil rights. The academic and legal theory behind the approach to cross border bankruptcies, including territoriality and universalism. Cross border cases, including the importance of the recognition of a case as the main proceeding; the role of the foreign representative, stay relief, notice and preferences; and what happens if there is no formal recognition or enabling statute to facilitate a cross border bankruptcy where assets are in multiple jurisdictions.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Whether you are currently doing business in France or thinking about it, it is important to understand more about it and how companies are structured in the country. During this webinar, Vladimir Malenic of Equinox Global will discuss: France’s economic overview and outlook Insolvency statistics and average payment behavior Where to find financial information Typical corporate structures and group structures

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Before you do business in a country it important to know more about it and company structures. During this webinar, Antje Seiffert-Murphy, of Equinox Global, will review: Germany’s economy and outlook Insolvency statistics and average payment experience Where to find financial information Types of corporate structures, including GmbH, AG, KG, GmbH & Co KG Typical group structures

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Italy, one of Europe’s most important markets, consists of a massive number of small- and medium-sized dynamic undertakings. Although these businesses represent great opportunities for foreign companies, they also present challenges, which credit professionals must navigate. In this webinar, two attorneys, with extensive experience in assisting foreign companies operate in Italy, will focus on some of the issues that may require special attention when entering into contractual relations with Italian companies such as: Monitoring your business partner Credit insurance, access to bank credit, payment terms Securities, Reservation of Title, Guarantees Judicial collection procedures and strategies Recognition of foreign judgments Enforcement Insolvency procedures

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. What’s the cost of falling short of a plan, collection quotas or profitability metrics? Learn how to master the elements that underscore the successful implementation of key initiatives, while driving change. To optimize your strategic plan, align with targeted growth objectives and ensure greatest organizational impact, learn how to blend your core vision with outcomes that reflect the impact of your successful execution toward positive results. This results-oriented webinar provides you with practical techniques to shape your leadership message, drive collaboration and embrace change during times of organizational growth, merger and acquisition activity, or when undergoing periods of uncertainty. Discover the missing ingredient–trust–to achieve successful execution, peak performance and bullish results during inevitable change events. The impact of this hidden variable makes a powerful business case for leading your team with credibility and influence. During this session, participants will learn to: Understand the dynamics and critical tools for driving change. Identify priorities and roles and responsibilities for optimal execution. Improve communication and collaboration with key stakeholders. Achieve “buy-in” for accelerated business results. Learn to enhance your influence leadership capability.

The legal form of a debtor’s business may represent a key risk factor for creditors. Consequently, it is important that credit professionals understand the different forms of business, particularly as they affect the rights of creditors and debtors.

In this module, you will learn about the Bankruptcy Prediction Model created by Ed Altman, titled "The Z-Score".

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Effective communication is a vital tool for any professional and begins with understanding your audience. An executive who can make a compelling presentation, communicate succinctly, sound persuasive and motivate a team to action is someone who will succeed in a 21st century workplace. After all, your success at “selling” ideas and getting your point across can be the difference between business success and a missed opportunity! Effective communication is critical for Conscious Leadership.™ It drives efficiencies, defines culture and leads to business results. Additionally, effective communication helps foster healthy interpersonal working relationships between team members, which in turn can improve morale and performance. Good communication is essential for a sense of wellbeing, autonomy and mastery over our work and personal lives. As an executive, it is imperative to convey one’s directive clearly, specifically and succinctly in order to avoid conflict, resentment, misunderstandings and that “lost deal,” due to lack of clarity. During this session, participants will learn to: Develop techniques to “know your audience.” Learn how to conduct difficult conversations that empowers both parties. Influence others using six specific practices. Neutralize assumptions that do not serve the broader picture Influence, motivate and inspire others toward excellence.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Regulatory compliance continues to reshape how companies do business. It’s important for credit professionals to understand the effects of ever-tightening rules on trade finance, from know-your-customer issues to working with a shrinking trade finance banking community. Fred Dons, of Deutsche Bank, will discuss the additional checks banks must do within trade, how they affect company business and how credit managers can mitigate some of the negative effects to ensure their payments are processed as smoothly as possible.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Behind every great leader is the ability to make executive decisions that embrace time, audience and value. In a global economy, how does one measure scope, culture and financial impact? In today’s world, balancing business, markets and organizational culture is not only a science, but an art form. Having the ability to discern and evaluate economies of scale, while under the pressures of short-term performance, time and consequences, places critical decisions in your capable hands. Effective executive decision-making is an absolute and essential skill all senior executives must possess. Whether narrow or broad in scope, one’s ability to assess with accuracy and precision is crucial in global decision-making to ensure performance and financial optimization. Credibility is power, and poise while under the weight of critical transactions lies on your shoulders. How do you make critical executive decisions? Developing decision-making skills can help you gain respect, dignity and closure. It is your reputation and ability to influence your audience with the finesse and leverage necessary to increase one’s ability to accelerate time and secure successful outcomes. During this session, participants will learn to: Assess the components of effective decision-making. Build confidence and credibility while gaining poise in delivery. Attain greater business results through influence, performance enhancement and ability to negotiate more effectively. Identify decision-making triggers through nuance recognition. Come with your questions and curiosity as we explore how you can improve and effectively deliver executive decisions with power and confidence. Our research-proven, decision-making practices will add personal composure as well as elevate your stakeholders in the process of gaining results.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. International embargoes and measures developed to combat terrorist financing, nuclear proliferation and money laundering affect international trade. In this series of webinars, Fred Dons, director of Deutsche Bank, will cover what credit professionals need to know to stay on top of the fast-changing regulatory landscape and keep their company—and bottom line—protected. Keeping pace with export compliance requirements is an ongoing and time consuming challenge; regulations and restricted or denied party lists constantly change as do export documentation rules and formats in every country. Corporate compliance is a critical aspect of credit management, and the failure to strictly comply with rules and regulations leads to major difficulties in collecting accounts receivable, which increase DSO and place a strain on working capital. Credit departments must have the knowledge and tools to successfully navigate the choppy international waters of export compliance. Each session will include an in-depth case study. Dual-Use Goods - What are dual-use goods? - Against which lists do you need to check dual-use goods? - Potential impact of selling dual-use goods on your business - Case study

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. International embargoes and measures developed to combat terrorist financing, nuclear proliferation and money laundering affect international trade. In this series of webinars, Fred Dons, director of Deutsche Bank, will cover what credit professionals need to know to stay on top of the fast-changing regulatory landscape and keep their company—and bottom line—protected. Keeping pace with export compliance requirements is an ongoing and time consuming challenge; regulations and restricted or denied party lists constantly change as do export documentation rules and formats in every country. Corporate compliance is a critical aspect of credit management, and the failure to strictly comply with rules and regulations leads to major difficulties in collecting accounts receivable, which increase DSO and place a strain on working capital. Credit departments must have the knowledge and tools to successfully navigate the choppy international waters of export compliance. OFAC, UN & EU Embargoes and Bank Policies - Key points of the OFAC Regulations - Key points of EU Embargo Rules - Key UN rules on Embargo - Overlap and differences among the OFAC, UN & EU rules - Case study

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. International embargoes and measures developed to combat terrorist financing, nuclear proliferation and money laundering affect international trade. In this series of webinars, Fred Dons, director of Deutsche Bank, will cover what credit professionals need to know to stay on top of the fast-changing regulatory landscape and keep their company—and bottom line—protected. Keeping pace with export compliance requirements is an ongoing and time consuming challenge; regulations and restricted or denied party lists constantly change as do export documentation rules and formats in every country. Corporate compliance is a critical aspect of credit management, and the failure to strictly comply with rules and regulations leads to major difficulties in collecting accounts receivable, which increase DSO and place a strain on working capital. Credit departments must have the knowledge and tools to successfully navigate the choppy international waters of export compliance. Each session will include an in-depth case study. Trade-Based Money Laundering - How does it affect my business? - How to avoid being affected directly or indirectly - Case study on trade-based money laundering

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. U.S. persons must comply with Office of Foreign Asset Controls (OFAC) regulations. The U.S. Department of the Treasury, through OFAC, administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals. Enforcement actions are taken against foreign countries and regimes, terrorists, international narcotics traffickers and those engaged in activities that threaten the national security, foreign policy or the economy of the United States. Learn how sanctions and embargos are imposed and enforced based on specific U.S. foreign policy and national security goals. Get guidance and learn about the due diligence steps necessary to avoid costly violations and/or imprisonment.

This module covers the four critical antitrust laws and how they affect the credit professional on a daily basis.

This course covers 6 chapters from the FSA1 textbook. After completion of this course, you will have satisfied one of the three required courses to sit for the CBA Exam. Dr. Frederick C. Scherr is a Professor Emeritus of Finance at the College of Business and Economics at West Virginia University, where he taught for 30 years and won both the College’s Outstanding Teacher and Outstanding Researcher awards. He is the author of more than 30 research articles, four textbooks, and many articles in professional publications such as The Credit and Financial Management Review, The Credit Manager, and Business Credit. He has done extensive work in adult education for the National Association of Credit Management, including teaching at the Graduate School of Credit and Financial Management, and for private corporations.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Forfaiting offers exporters a variety of benefits and opportunities for increased sales, while reducing risks. This webinar will cover those benefits as well as the transformation and modernization of forfaiting to for-factoring. Topics will also include the following: How forfaiting is used The differences between forfaiting and for-factoring Similarities to factoring Building the hybrid How forfaiting and for-factoring are used

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Learn how to increase profits and reduce the risks in overseas payments and receipts by using foreign exchange. Highlights of this webinar include an overview of the foreign exchange market and trends, economic drivers of volatility and the impact on trade.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Take a deeper dive into the market and liquidity risk associated with foreign currency. Learn about the mechanics around using hedges to reduce the risk in future FX payable and receivables.

This module covers specific legislation, beyond antitrust laws, that impact the credit profession on a daily basis.

This module will cover a brief guide to the UCC, and descriptions and explanations of Article 2: Sales, Article 6: Bulk Sales and Article 9: Secured Transactions.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. The rapid pace of IT development and the fast expansion of the internet-of-things offers the opportunity to drive changes in credit management practices. Instant global access to ever increasing volumes of data provides a greater capacity to evaluate credit risk, and anticipate buyer demand and credit limit needs as well as business failures. During the webinar, Antje Seiffert-Murphy, CFA, of Equinox Global, will explore how technology could shape the future of credit management.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. When doing business with companies or individuals in other companies, it is important to assess both country and customer risk. From a risk perspective, a rogue customer in a good country is not a much better risk than a good customer in a rogue country. Join Professor Roberto Bergami as he outlines best practices and other factors credit professionals should consider when assessing risk for both customers and the countries in which they reside.

This presentation will outline what you should do if you find that you have a preference claim. The presenter will cover the definition of a preference, why they exist and what are the defenses, Preferential Transfers, including their policy and purpose, the Process of Recovery of Preferential Transfers and what can be recovered, how the creditor can defeat preference claims, Statutory Elements, Ordinary Course of Business, and Subsequent Value.

A well-defined credit policy allows a business to achieve established goals and serves as a guide in determining how to handle a variety of situations.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. For the first time in nearly a decade, insolvencies are expected to rise in Germany. Meanwhile, significant changes to German insolvency law are taking place over the next two years. Are you now or are you planning to do business in the country? Get the information you need to help protect your company better. Hear from an in-country attorney about the ins and outs of what occurs before, during and after an insolvency occurs in Germany. In addition to upcoming legal changes, this webinar will include a basic run through of German insolvency procedures for different types of insolvency. It will provide helpful hints and tips for filling out claim forms and how to make a claim in the case of insolvency of a limited company or sole trader. Topics include: The responsibilities of creditors when debtors file. How assets of an insolvent company are distributed. What, if any, options outside of insolvency offer relief to debtors similar to Chapter 11 in the United States. Whether creditors can force an involuntary insolvency on a debtor. Join Lutz Paschen, of Paschen Rechtsanwälte PartGmbB, as he provides a step-by-step look at what happens and gain a basic understanding of what to expect.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. After declines of 8% in 2016 and 6% in 2017, corporate insolvencies in France decreased only 1% last year and this year a small increase is expected, according to trade credit insurer, Atradius. However, with about 55,000 insolvencies forecasted for 2019, Atradius says the number of business insolvencies will still be as high as in 2008. Hear from two in-country attorneys about the ins and outs of what occurs before, during and after an insolvency occurs in France. What responsibilities do creditors have when debtors file? How are the assets of an insolvent company are distributed? Are there other options outside of insolvency that offer some relief to debtors similar to Chapter 11 in the United States? Can creditors force an involuntary insolvency on a debtor? This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. These are just some of the questions Céline Lustin-Le Core and Anke Sprengel of Endrös-Baum Associés, Paris, will answer about insolvency procedures in France. Join him as he provides a step-by-step look at what happens and gain a basic understanding of what to expect.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Italy, one of Europe’s most important markets, consists of a massive number of small- and medium-sized companies. Although these businesses represent great opportunities for foreign sellers, they also present challenges for credit professionals. In this webinar, attorneys Eva Knickenberg-Giardina and Irene Grassi, of CLG Italia, Studio Legale e Tributario, share their expertise in assisting foreign companies operating in Italy. Their presentation will cover the issues that may require special attention when doing business with Italian companies including: Insolvency Procedures Securities, Reservation of Title, Guarantees Judicial collection procedures and strategies Recognition of foreign judgments Enforcement

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. According to several forecasts for 2019, corporate insolvencies are expected to grow this year. Western Europe is projected to lead the increase with the U.K. one of two countries experiencing the most difficult business conditions, according to trade credit insurer, Atradius. And the most recent Insolvency Services figures for England and Wales were 2.6% higher than in the first quarter of 2019 and 11.9% higher than the same quarter last year. Hear from an in-country attorney about the ins and outs of what occurs before, during and after an insolvency occurs in the U.K. What responsibilities do creditors have when debtors file? How are the assets of an insolvent company are distributed? Are there other options outside of insolvency that offer some relief to debtors similar to Chapter 11 in the United States? Can creditors force an involuntary insolvency on a debtor? These are just some of the questions Larry Coltman, a partner in the Birmingham office of Fieldfisher, will answer about insolvency procedures in the U.K. Join him as he provides a step-by-step look at what happens and gain a basic understanding of what to expect.

This learning module discusses the importance of the credit application. Why it is important, how it ties into the credit policy.

The material presented in this module focuses on payment terms, from a legal standpoint the words

This module discusses all phases of gathering credit information

This module will address the when, why and how the preliminary notice relates to retaining lien rights, while leveraging receivables down the ladder of supply.

The objective of this module is to provide a description of those known circumstances that most frequently reveal the trail of fraud and help credit professionals identify the steps necessary to protect their firms from financial loss through credit risk.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Making sound international credit decisions requires a different set of tips and techniques than when doing business domestically. Join Gary Mendell, president of Meridian Finance Group, as he shares best practices for evaluating foreign customers, especially amid trends toward larger credit limits, longer payment terms and other demands from international buyers and sales reps. The webinar will also include updates on credit conditions in key international markets in Europe, Asia and Latin America—many of which face rising political and economic turmoil, while at the same time representing some of the greatest opportunities for overseas growth.

This is the first of a series of sessions designed for commercial credit executives in the building and construction arena.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Managing upwardly has often been misunderstood by many people who confuse this practice with controlling your boss. Contrarily, managing upwardly is about partnering with senior stakeholders, leadership teams and, yes, your boss, to strategically align performance, process and targeted business outcomes. Learn how to communicate effectively through preparation, diligence and by creating a business story that paints a local and global picture around a change, an improvement or innovation others can respond to. During this webinar, you will increase your ability to: Sell your ideas with credibility Create a business case to engage your audiences Build confidence Manage your career by communicating performance value, growth and business contribution

This presentation will show you what to do when you think a customer has filed bankruptcy, how to check on the filing and how to react to the different types of bankruptcy that can be filed. Learn the new laws that apply in bankruptcy and how the courts are ruling on matters like reclamation, new administrative claims and creditors' committee issues so you can act quickly and decisively the next time a customer says those dreaded words.

This module discusses approaches and decision factors associated with making credit decisions with speed, accuracy and efficiency.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Whether you love networking or the thought of networking makes going to the dentist seem like a pleasure cruise, what happens after you attend a networking or social mixer can make the difference between a productive evening and a complete waste of time. Although most people understand the important role networking and socializing can play in a career or a business, very few people put in place a methodic system for following up with the people they meet during an evening of networking and socializing. In fact, many just drop the ball entirely and never follow up at all. Those who hate networking the most are usually the worst at following up. If you get sweaty palms just thinking about entering a room full of people you don’t know, you might avoid following through entirely. That’s actually the worst thing you can do. Not following up just means you’ll have to haul yourself back out on the cocktail circuit again and again and again. During this Webinar, participants will learn: How to create a powerful networking brand. How to begin the process of building powerful and lasting relationships. Tips for following up after the event. A system for giving before getting.

Companies selling internationally have a number of unique decisions to make before shipping an order.

This module explores the various choices available to borrowers, as well as alternative methods of financing.

How can your company quote a project without knowing whether you are a secured creditor or unsecured? The most important question never asked is whether a project is bonded. When can you be confident that a project is bonded?

This learning module presents the Concept of Negotiability, Kinds of Negotiable Instruments, Certificates of Deposit, Negotiation of Commercial Paper, and Checks Marked

This chapter presents the general basics of bankruptcy. As with all legal issues, credit professionals are urged to seek legal counsel.

Appreciate the costs, leverage and risk inherent in construction contract terms.

There are many ways of handling the affairs of insolvent or financially distressed business debtors. One is to keep the debtor in business and restore the business to profitability. Another is to put the debtor out of business, sell the assets and distribute the proceeds among creditors.

We have found that employers are always looking for their current or prospective employees to have strong “soft-skills” which is a combination of people and communication skills as well as emotional intelligence and certain personality traits. In this course, you will learn about these skills and specifically how to have effective conversations face-to-face, on the phone, and with the sales department. Each one of these topics is broken down into it’s own module.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Many manufacturers and distributors are lulled into assuming that their carefully drafted credit agreement, sales order confirmation, or invoice forms will override a purchase order’s troublesome language. If the material supplier’s employees or agents (e.g., salesperson or general manager) sign a customer’s purchase order, it goes without saying that the terms and conditions of the customer’s signed purchase order will almost certainly override any preexisting credit agreement and may exclusively govern the transaction at issue. But it is also almost always true that if the supplier does not sign but simply ignores the purchase order terms and conditions, in the event of a dispute, the Uniform Commercial Code (applicable in all 50 states) will dictate that a “battle of the forms” has occurred leading to a very buyer-friendly outcome. In reality, the supplier may be “betting the farm” without even knowing it.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. In May 2018, the General Data Protection Regulation (GDPR) went into effect in the European Union in an effort to protect consumer data. The same year, Google was fined a $57 million for violations of the GDPR. Needless to say, privacy laws are no joke! As of January 1, 2020, California leads the privacy path in the United States by its establishment of the California Consumer Privacy Act (CCPA). Similar to the GDPR, the CCPA aims to protect consumer data by creating the consumer right to transparency. Understanding the CCPA is particularly vital to businesses that collect any consumer information. This webinar will explain what the CCPA is, who it applies to (spoiler alert: YOU), and what steps can be taken to ensure compliance.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. According to Forbes, of all the people they've studied at work, they found that 90% of top leaders and performers are also high in emotional intelligence. On the flip side, just 20% of bottom performers are high in emotional intelligence. You can be a top performer without emotional intelligence, but the chances are slim. There is also a direct correlation between leaders and managers with a high EQ score and employee engagement and performance. According to the Gallup 2017 State of the American Work Place, only 33% of employees surveyed are engaged at work. While there are many factors as to why engagement is so low, leaders with low EQ play a significant role in poor performance, high-turnover, the increased number of sick days taken and other costly lawsuits and settlements. During this webinar, participants receive a clear and simple definition of emotional intelligence as well as how to: Increase the emotional intelligence. Improve the quality their relationships. Influence others using six specific practices. Become a better leader.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Master the purpose behind crucial leadership influence for maximum organizational impact. No matter how compelling the vision or how brilliant the strategy, without leadership influence, there is no execution. This results-oriented seminar provides you with practical techniques to shape your messages, hone an authentic voice and engage in powerful conversations that achieve results. Influence is an essential component of leadership. Your position in an organization and the power it gives you aren't always enough to motivate people to do what you ask. How do you influence others without organizational authority? Developing your influence skills can help you gain commitment from people at all levels: direct reports, peers and bosses. In this session, learn how influence is created and maintained, specific techniques to create influence in your larger organization, and how to leverage influence to advance organizational goals. This webinar will cover how to: Move beyond a reliance on positional power. Influence others using three different approaches. Influence others using six specific practices. Be more flexible in their influencing attempts. Learn to enhance your influence leadership capability.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Differentiate your executive contribution by mastering the ability to increase your organizational impact and by thinking strategically and “around the corner.” Setting goals and making plans are not enough. Understanding your business and your markets are not enough. To set the pace for innovation and separation from the crowd is about one’s ability to anticipate the unseen. No matter how compelling the vision—or how brilliant the plan—without strategic visioning, its execution is no guarantee for success, nor sustainability. This results-oriented seminar provides you with practical techniques to shape your ability to optimize growth and profitability by strategically merging your vision, plan and goal execution. Thinking strategically is an essential component of leadership. Your position in an organization and the power it gives you aren't always enough to motivate people to do what you ask—unless, your vision and “business alignment” is compelling and strategic. How do you maximize strategic thinking? Developing your strategic thinking skills can help you gain commitment from people at all levels—direct reports, peers and bosses. Learn the six elements to successfully influence your executive teams and stakeholders with critical tools and techniques to leverage your point of view. This session covers how to: Create alignment: vision, mission, values and goals. Think creatively and “around the corner.” Build credibility and sustained business success. Adopt six strategic tools that serve as your roadmap.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Professional networking is about making contacts and building relationships that can increase one’s business leadership, credibility and/or serve to advance job prospecting, or other work-related opportunities. Thoughtful networking provides a focused way to talk to people about relevant topics. Done right, it can help you meet new professionals, close deals and obtain leads, referrals, advice, information and support. It is an essential component of any successful business environment, particularly, around growth, customer relationships and job search—but it requires calculated planning. Key to your success in how to build and sustain a network to ensure these evolve into solid business relationships is approach and timing. In this webinar, you’ll learn: The 4 Tier Pro-Active Networking Method. Call-Send-Call System. How to build & sustain a network. The Feedback & Advice Approach. Join us for a power-packed session that focuses on your networking plan and techniques for improving and builds self-confidence around your story, your timing and credibility.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Join business attorney Rafael X. Zahralddin-Aravena as he reviews the enforceability of invoices, security interests and creditors’ rights in insolvencies in Brazil and Mexico. This webinar will cover: An overview of legal conditions in Latin America A comparison of common law and civil law legal systems A discussion of the maturity of legal systems in Latin America regarding secured and unsecured transactions

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Learn about the difficulties corporates face today within trade finance (letters of credit, guarantees, documentary collections) in relation to compliance and how to deal with these issues. Fred Dons, of Deutsche Bank, will show credit professionals how to make fewer mistakes under letters of credit via a discussion about the International Standard Banking Practice (ISBP), a comprehensive guide for handling and examining trade documents under documentary credits, and the Uniform Customs and Practice (UCP) for Documentary Credits, a set of rules on the issuance and use of letters of credit. The UCP 600 states that a presentation must comply with the terms of the letter of credit, the UCP and ISBP so it’s important to understand the ISBP and how to use it properly. Understanding these practices will help improve presentations under letters of credit and will ensure you will be able to manage your cashflow in a much more controlled way.

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Join veteran international banker, Chip Thomas, who will provide practical tools, techniques and insight that credit professionals can immediately apply when using letters of credit.

Understand the terms the Uniform Commercial Code adds to your contract automatically unless you “otherwise agree.”

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. In this hands-on webinar, you will learn how to make a better, more enduring impression within your industry. Critical communication skills that define your personal brand are essential. We will also highlight how these principles can be leveraged broadly across your organization to create effective advocates for your company brand. This personal branding workshop is designed for managers and C-suite executives, who want their expertise and influence to be more credible, authentic and effective. Highlights and takeaways from this personal branding workshop include: An introduction into personal branding and why it’s so important for your career and the success of your company. How to create a personal branding strategy to help your expertise standout in your niche. What you need to do to establish your professional purpose and create a personal branding statement. A comprehensive overview of LinkedIn and other social platforms including real-time profile optimization and networking. Tools overview—what tools you can use to help create, establish and measure your personal brand. How to establish a communication cadence and success measurement framework to keep your personal brand on track.