We have found that employers are always looking for their current or prospective employees to have strong “soft-skills” which is a combination of people and communication skills as well as emotional intelligence and certain personality traits. In this course, you will learn about these skills and specifically how to have effective conversations face-to-face, on the phone, and with the sales department. Each one of these topics is broken down into it’s own module.

This is a 3-part Review course to help you prepare for the CCE Exam. You will learn from three experienced instructors who hold the CCE designation.

This course covers 6 chapters from the FSA1 textbook. After completion of this course, you will have satisfied one of the three required courses to sit for the CBA Exam. Dr. Frederick C. Scherr is a Professor Emeritus of Finance at the College of Business and Economics at West Virginia University, where he taught for 30 years and won both the College’s Outstanding Teacher and Outstanding Researcher awards. He is the author of more than 30 research articles, four textbooks, and many articles in professional publications such as The Credit and Financial Management Review, The Credit Manager, and Business Credit. He has done extensive work in adult education for the National Association of Credit Management, including teaching at the Graduate School of Credit and Financial Management, and for private corporations.

This is a 2 part review for the CBA Exam. Toni Drake, CCE is the instructor for these modules and will help you prepare for the CBA Exam. This will review most of the topics and concepts learned in Business Credit Principles, Basic Financial Accounting, and Financial Statement Analysis 1.

In this module, you will learn about the Bankruptcy Prediction Model created by Ed Altman, titled "The Z-Score".

Topics covered in this learning module include The Costs of Credit, Reasons for Non Payment, “Real” Reasons for Non Payment, and Bad Intentions.

This learning module presents Preparation, the Credit Policy Manual, Requirements for Credit Decisions and the Credit Agreement.

This learning module will present the topics of Customer and Guarantor Information, Collections, Federal Statutes and Regulations, and State Statutes and Regulations.

This learning module presents an overview of the chapters of bankruptcy, giving more detail to Chapters 7 and 11.

Topics covered in this learning module include Implementation of Policy, Examples of Collection Strategies and Steps, When to Use an Outside Source and Who to Use for an Outside Source.

This learning module covers Payment Plans, Litigation, Discovery, Motions, and Trials, and Judgment Enforcement.

This learning module will provide a broad overview of bankruptcy to familiarize the student with the different chapters of bankruptcy and the parties involved

This learning module discusses the major bankruptcy chapters in depth and describes how a creditor can deal with and work through the different chapters of bankruptcy.

This learning module will present the topics of Reclamation, Administrative Claims and Dealings with Bankruptcy.

This is the first of a series of sessions designed for commercial credit executives in the building and construction arena.

CBF Review Part 1 and 2

This module will present the steps the credit professional can take to build a strong defense against preference claims and minimize the cost of legal fees. Practicing good Credit Department Hygiene and knowing your customers and their payment patterns and how they align with the allowable defenses of a preference, can better the creditor's position for a strong defense.

This module provides the credit professional with an introduction to how to make an effective collection call. Key information covered will include the importance of professionalism, how to prioritize and prepare for a call, details necessary for an effective call, the importance of documenting your calls, the importance of follow-up, and how to handle angry customers. In addition this module will present role-plays of several collection calls.

This presentation will show you what to do when you think a customer has filed bankruptcy, how to check on the filing and how to react to the different types of bankruptcy that can be filed. Learn the new laws that apply in bankruptcy and how the courts are ruling on matters like reclamation, new administrative claims and creditors' committee issues so you can act quickly and decisively the next time a customer says those dreaded words.

This presentation will outline what you should do if you find that you have a preference claim. The presenter will cover the definition of a preference, why they exist and what are the defenses, Preferential Transfers, including their policy and purpose, the Process of Recovery of Preferential Transfers and what can be recovered, how the creditor can defeat preference claims, Statutory Elements, Ordinary Course of Business, and Subsequent Value.

Dealing with difficult people can be challenging! Their behavior can leave you emotionally drained and distracted from focusing on more important issues. If you feel caught up in a drama that you

Appreciate the costs, leverage and risk inherent in construction contract terms.

Learn the importance of contract terms and forms to increase profits, lower costs and lower risk.

Understand the terms the Uniform Commercial Code adds to your contract automatically unless you “otherwise agree.”

You may have taken English or creative writing in college, but do the skills learned in those classes transfer to business writing? Business writing offers its unique challenges, and the good business writer understands the attributes that make for clear, direct, effective (even powerful) communication to busy people in the business world.

How do you win the “Battle of the Forms” in a Uniform Commercial Code sale of goods? This presentation will answer these questions to help you navigate the “Battle of the Forms”.

How can your company quote a project without knowing whether you are a secured creditor or unsecured? The most important question never asked is whether a project is bonded. When can you be confident that a project is bonded?

What are the procedures and advantages of Litigation, Mediation and Arbitration? When are Arbitration clauses enforceable? When is Mediation a worthwhile use of time and money? What is Alternative Dispute Resolution or ADR?

This module will address the when, why and how the preliminary notice relates to retaining lien rights, while leveraging receivables down the ladder of supply.

This module provides an introduction to the topic of credit. It explores the history of credit, the primary reasons credit is offered and presents an overview of the credit process.

This module discusses the role and structure of the credit department in a business setting from strategic and organizational points of view.

This module discusses the role of the credit department from an organizational point of view.

This module looks at some ways credit and sales can work together to maximize efficiencies, make a positive impact on company profits and provide the best possible customer service.

The legal form of a debtor’s business may represent a key risk factor for creditors. Consequently, it is important that credit professionals understand the different forms of business, particularly as they affect the rights of creditors and debtors.

This module covers the four critical antitrust laws and how they affect the credit professional on a daily basis.

This module covers specific legislation, beyond antitrust laws, that impact the credit profession on a daily basis.

This module will cover a brief guide to the UCC, and descriptions and explanations of Article 2: Sales, Article 6: Bulk Sales and Article 9: Secured Transactions.

A well-defined credit policy allows a business to achieve established goals and serves as a guide in determining how to handle a variety of situations.

This learning module discusses the importance of the credit application. Why it is important, how it ties into the credit policy.

The material presented in this module focuses on payment terms, from a legal standpoint the words

This module discusses all phases of gathering credit information

The objective of this module is to provide a description of those known circumstances that most frequently reveal the trail of fraud and help credit professionals identify the steps necessary to protect their firms from financial loss through credit risk.

This module discusses approaches and decision factors associated with making credit decisions with speed, accuracy and efficiency.

This learning module presents the Concept of Negotiability, Kinds of Negotiable Instruments, Certificates of Deposit, Negotiation of Commercial Paper, and Checks Marked

Companies selling internationally have a number of unique decisions to make before shipping an order.

This module explores the various choices available to borrowers, as well as alternative methods of financing.

This chapter presents the general basics of bankruptcy. As with all legal issues, credit professionals are urged to seek legal counsel.

There are many ways of handling the affairs of insolvent or financially distressed business debtors. One is to keep the debtor in business and restore the business to profitability. Another is to put the debtor out of business, sell the assets and distribute the proceeds among creditors.

This is an advanced course in the analysis and formulation of credit policy, including policies regarding credit investigation, terms of sale, credit-granting, and credit limits. It is intended for experienced people (typically Directors of Credit or similar positions) who must make and enforce credit policy. It is not an introductory course. The course textbook, "Making Sound Credit Policy Decisions" is included in your purchase and mailed to you.

This Specialty Certificate will present and explain the concept of the cost of credit.

This Specialty Certificate will provide a broad overview of bankruptcy to familiarize the student with the different chapters of bankruptcy and the parties involved.

This Specialty Certificate is designed especially for commercial credit executives in the building and construction arena.

The eighth edition of Principles of Business Credit has been strategically organized within six concepts.