Navigating the Recovery: Working with Your Customers

Recorded On: 08/26/2020

This on-demand webinar is available for 14 days after purchase.

The speakers will discuss and share their insights related to a best practices approach dealing with customers and credit responsibilities in light of the COVID pandemic. Discussion topics will cover: 

  • Updating credit file documentation with appropriate due diligence
  • Modifications to your credit policy
  • Requests for delayed/sporadic payments due to remote work requirements
  • Negotiating requests for extended terms of sale—now and future considerations
  • When does it make sense to say ‘Yes’ or ‘No’?

About the Speakers

Tawnya Marsh, CCE, GSCFM alumni, Corporate Credit Manager, Pendleton Woolen Mills, Portland, OR, USA

Prior to joining Pendleton, Tawnya Marsh, CCE, worked as credit and customer service manager for Columbia River Knife & Tool and also spent some time with Levi Strauss & Co managing a team in the customer process group, which handled all collections and claims processing. She started her career working for a small home improvement store in Eugene, Oregon, where she learned about NACM and CFDD. She joined both organizations in the mid-90s and earned her CBA (Credit Business Associate) certification in 1999, and the Certified Credit Executive (CCE) in 2016. She has been awarded the CFDD National Distinguished Member Achievement Award in 2012, CBA Designation of Excellence award from NACM Oregon in 2013, and the CCE Designation of Excellence award from NACM Commercial Services in 2019. She is a proud alumnus of NACM’s Graduate School of Credit and Financial Management (GSCFM) program and is an active member of CFDD Portland Chapter. Tawnya has served on the NACM Commercial Services board of directors for the past five years and is currently serving as vice chair.

Brett Hanft, CBA, Credit Manager, American International Forest Products LLC, Portland, OR

Brett M. Hanft, CBA, has 32 years of credit experience. He earned an associate degree from Southern Oregon State College in 1986 and a bachelor’s degree in business and economics from Willamette University in 1988. Brett received his Credit Business Associate (CBA) designation in 1991. Through his active and consistent involvement with NACM and CFDD, Brett continues to remain an active and participative member in both credit organizations. He has received recognition as the NACM Local and National CBA Designation of Excellence recipient, CFDD Portland Chapter and CFDD National Distinguished Member Achievement Award recipient. He is currently providing service to his local NACM affiliate as the Western Region Building Materials Industry Group chairman (for the third consecutive year) and as a director on the NACM Commercial Services Foundation Board. This year marks Brett’s 31st consecutive year as a member of the CFDD Portland Chapter. Brett has just completed his 11th year of service on the CFDD National Board and is CFDD’s most recent past national chairman.

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Navigating the Recovery: Working with Your Customers
Open to view video.
Open to view video. The speakers will discuss and share their insights related to a best practices approach dealing with customers and credit responsibilities in light of the COVID pandemic. Discussion topics will cover: Updating credit file documentation with appropriate due diligence Modifications to your credit policy Requests for delayed/sporadic payments due to remote work requirements Negotiating requests for extended terms of sale—now and future considerations When does it make sense to say ‘Yes’ or ‘No’?