Dealing With Difficult People

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Dealing with difficult people can be challenging!  Their behavior can leave you emotionally drained and distracted from focusing on more important issues.  If you feel caught up in a drama that you’re ready to exit, this session is for you!  Learn how to stop negative patterns, set healthy boundaries, and respectfully disengage from button pushers.  After successful completion of this learning module the student will understand how their choices affect interactions with people, the signs of being negatively engaged with someone, how to set healthy boundaries, what unhealthy boundaries look like, when to speak up and when to stay silent, and how to respectfully disengage from a situation.

Speaker Bio;

Susan Fee, M.Ed., L.P.C. is a licensed professional counselor and business presentation coach based in Cleveland, OH. She has taught public speaking skills to clients such as Motorola and employees from the U.S. Navy and the State of Michigan. Ms. Fee is an adjunct college instructor of effective public speaking and has authored Positive First Impressions and Dealing With Difficult People, which are available from her web site (www.susanfee.com). Last year, Adams Media released her latest book, My Roommate Is Driving Me Crazy!  Solve Conflicts, Set Boundaries, and Survive the College Roommate from Hell.

Key:

Complete
Failed
Available
Locked
Module
Open to view video.
Open to view video.
Quiz Attempt 1
# of Questions: 10 | Total Points: 10 | Passing Score:  7
# of Questions: 10 | Total Points: 10 | Passing Score:  7 This is your first of 2 quiz attempts. If you pass, you can proceed to earn your credit. If you fail, you can proceed to Quiz Attempt 2.
Quiz Attempt 2
# of Questions: 10 | Total Points: 10 | Passing Score:  7
# of Questions: 10 | Total Points: 10 | Passing Score:  7 This is your last quiz attempt. If you pass, you can proceed to earn your credit. If you fail, please contact education_info@nacm.org.
Certificate
0.10 CEU credits  |  Certificate available
0.10 CEU credits  |  Certificate available