Conducting Difficult Conversations

Recorded On: 02/28/2019

This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like.

Difficult conversations are inevitable in any workplace. Those conversations can create confusion, stress and departmental tension. They can also impair and even destroy business relationships. When handled poorly, they are likely to result in serious problems that produce communication silos, interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

During this webinar, you will increase your ability to:

    Handle and understand the nature of difficult conversations and how to negotiate positive outcomes.
    Identify the five stages of handling difficult conversations.
    Use empathy in a way that minimizes negative responses and strengthens inter-personal relationships.
    Apply best practices for preparing, initiating and delivering a difficult conversation with confidence, composure and credibility.

About the Speaker

Rick Hernandez, Executive Coach, Author and International Speaker Principal, Syntesis Global LLC

Rick Hernandez, author of Creating a Culture of Excellence—the 3 Awareness, has a combined 20 years of executive coaching, leadership development and career transition services to executive and management teams committed to personal and organizational transformation. Through his trademarked, Winning Together® conscious leadership and team optimization program, Rick has trained and coached executives, managers and supervisors from Fortune 50/100/500 organizations, such as The Walt Disney Company, NASA's Space Shuttle Mission Engine Program and Chase Manhattan, to The Dole Food Company, ThermoFisher and Intel, to name a few. He has designed and launched key business and culture-specific initiatives that increase leadership influence, reduce communication silos, improve interpersonal communications and increase performance accountability.

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Conducting Difficult Conversations
Open to view video.
Open to view video. This on-demand webinar is available for 14 days after purchase and you may watch the on-demand webinar as many times as you like. Difficult conversations are inevitable in any workplace. Those conversations can create confusion, stress and departmental tension. They can also impair and even destroy business relationships. When handled poorly, they are likely to result in serious problems that produce communication silos, interfere with productivity and leave everyone involved feeling frustrated and dissatisfied. During this webinar, you will increase your ability to: Handle and understand the nature of difficult conversations and how to negotiate positive outcomes. Identify the five stages of handling difficult conversations. Use empathy in a way that minimizes negative responses and strengthens inter-personal relationships. Apply best practices for preparing, initiating and delivering a difficult conversation with confidence, composure and credibility.
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