Cash Collections and Dispute Management

Recorded On: 04/19/2022

This on-demand webinar is available for 14 days after purchase.

One of the main purposes of cash collection is to maximize cash flow, but the best collection tactics are not always straightforward. In order to become a successful collector, credit professionals need to understand customer behavior, the end-to-end cash cycle and disputes—just to name a few things. This webinar will provide a detailed look at collection strategies and take a deep dive into best practices for dispute management. 

Topics to be covered:

  • Why dispute management is important for collectors?
  • Types of main barriers to dispute management in collections
  • How to handle disputes
  • Impact of disputes in O2C
  • Disputes and relationship management

About the Speakers

Suleman Ali Qureshi, Nokia

Mary Cooney

Suleman Ali Qureshi is the Global Process owner for Cash Collections & Region Lead Europe Cash Collections for Nokia based in Hungary, Budapest. In his role, he leads receivable management with extensive international experience of managing multi Million Euro Businesses. Suleman holds a Master's degree in Business Administration. He is committed to education and training on multiple platforms outside of the office, and if you challenge him on Star Wars trivia, he will win.

 

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Cash Collections and Dispute Management
Open to view video.
Open to view video. One of the main purposes of cash collection is to maximize cash flow, but the best collection tactics are not always straightforward. In order to become a successful collector, credit professionals need to understand customer behavior, the end-to-end cash cycle and disputes—just to name a few things. This webinar will provide a detailed look at collection strategies and take a deep dive into best practices for dispute management. Topics to be covered: Why dispute management is important for collectors? Types of main barriers to dispute management in collections How to handle disputes Impact of disputes in O2C Disputes and relationship management